Management Matters

On March 12th, 2020 Prime Minister Scott Morrison announced a multi-billion dollar stimulus package to address the impact of Coronavirus (COVID-19) – which totally ignores freelancers and sole traders with no employees.

The principles below have been created to guide organisations in a crisis, enabling them to act swiftly and ensure stakeholders are kept informed with engaging, timely and actionable communications.

The growth of eCommerce is fast changing Australia’s traditional retail landscape – for instance, online retail sales in Australia have grown by 14 per cent annually over the past three years.

If we hadn’t made the decision to change our product focus at each point that we identified a pivot need and opportunity, it would have been the death of the company.

Isn't it time that you FINALLY embraced online lead acquisition, digital rapport building and injected SYSTEMS into your sales and marketing, like...

Indeed, by Fred Reichheld’s own admission, the NPS ultimately doesn’t matter—what truly matters are the trends, shifts, and changes that the Net Promoter System can help organisations identify. To unlock true potential, organisations should understand both the NPS and Net Promoter System in this way.

55% of Aussie small business owners run their businesses entirely from their smartphone. So, with a smartphone the only necessity for some business owners and fewer constraints tying you to that desk or cubicle, why not make 2020 the year that you explore remotely?

In the endless pursuit of ‘new leads’, far too many business owners and professionals in the B2B space overlook the obvious. That’s...

Due to the advancements in technology, there is cause for concern today for businesses and companies not just with their physical security.

D&I has long been proven to give companies a social and economic competitive advantage, but our Shaking the Status Quota report shows that a lack of D&I in Aussie workplaces is alienating stellar talent, and making existing employees feel unwelcome and undervalued.

Expecting a different result from the same tired strategies should be the last thing you bring into a new decade, so start to implement some new KPIs today.

1 in 2 workers have admitted their bosses don’t send sick employees home, 2 in 5 have said work overload and stress is rife, and 1 in 3 have said inadequate training is provided.

With concern about employee underpayments at an all-time high, new data reveals that more than a third (36 per cent) of Australian organisations are not confident that they have identified and corrected all payslip errors.

Thriving in modern business comes down to the vision to stay ahead of the pack through extraordinary strategy, innovation, and engagement. Those who listen are thriving and capitalising on the many opportunities that exist in retail world.

A new suite of major changes to employee awards and legislation will come into effect this year, with a leading payroll expert warning large organisations and SMEs that they must comply with them or face consequences by the Fair Work Ombudsman.

A leading food safety certification and training organisation explains the seven types of food fraud that all Australian businesses in the food supply chain – from farmers to manufacturers – need to look out for.

While there have been numerous innovations to improve the effectiveness of compliance training, one that has shown extraordinary results is game-based learning.

If Christmas 2019 is anything like last year, Australians will collectively spend around $51.5 billion between mid-November and 25 December. However, a study by Honeycomb Strategy on behalf of OnDeck Australia, found that the festive season can bring disruption to SMEs.

Companies from all over the world have been known to embrace team building games as a way to motivate and encourage employees. In Australia, many companies engage their teams in both indoor games as well as outdoor activities to motivate them.