As the COVID-19 pandemic accelerates a business-critical need in Australia to pivot services and embrace digital technologies, there’s a risk that too many businesses are reacting without the benefit of informed insights. Our most recent CX Trends Report for APAC showed three times as many consumers than brands believe that experiences are definitely not getting…
InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector, have announced that they have entered into a definitive agreement to combine the two companies.
Our expectations of digital services have evolved as we shift to an “always-on” world. From the moment we wake up, we rely on technology to navigate our lives.
Customer service technology is on the rise. As multinationals such as Amazon and Google deliver more and more support channels through their use of CX tech, customers now want and expect 24-hour connection and support, even from start ups and local businesses. At the same time, KPMG’s Customer Experience Excellence Report 2018 (‘KPMG Report’) reveals…
![How can your business use VoIP to enhance customer experience? [INFOGRAPHIC]](https://anthillonline.com/wp-content/uploads/2019/02/voip.png)
As this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.
Businesses are embracing advanced technology and artificial intelligence to improve production. AI has more benefits than just streamlined manufacturing, though. With the use of a chatbot, employees and consumers can get information quickly and reliably. The chatbot makes inquiries easy and instant without wasting anyone’s time. A chatbot is a visual or auditory messenger that…
![During a live Apple Watch demo, someone accidentally buys an Xbox [VIDEO]](https://anthillonline.com/wp-content/uploads/2015/05/WatchxBox.jpg)
Hey. Look. It’s happened to the best of us right? Late night, perhaps wine was involved, and suddenly, there’s a whole bunch of stuff that you’ve bought that you probably didn’t need. Well, now you can do this directly from your Apple Watch! As there are still only a few in market and on wrists,…
![Apple Watch ads: exactly what you’d expect [VIDEO]](https://anthillonline.com/wp-content/uploads/2015/04/watch-you.jpg)
These are the three ads for Apple Watch. And, yes, they are exactly what you’d expect from Apple. They are smart, well-shot and with music that works to create an emotional response to the product. But, the other thing that has to be noted, is what Apple does well. It focuses on life and how…
![How game design made Ikea successful [VIDEO]](https://anthillonline.com/wp-content/uploads/2014/11/IkeaMaze.jpg)
Without a doubt, Ikea has changed the way the world furnishes homes. If you live anywhere within driving distance from an Ikea you probably have at least one item from the Swedish superstore in your home. If, like me last weekend, I went there for solar lights to spruce up the garden and came out…
![How do the mega internet companies design websites just for you? [VIDEO]](https://anthillonline.com/wp-content/uploads/2014/08/MassiveWeb.jpg)
In this TED video, Margaret Gould Stewart outlines the three golden rules for designing massive websites. Why does she know these rules? For starters, she’s the Director of Product Design at none other than Facebook. Facebook’s ‘like’ and ‘share’ buttons are seen 22 billion times a day. Yes. A Day. That makes those buttons some…
When it comes to customer experiences, it’s become clear that businesses really do understand just how fully things have changed. Today it’s all about the customer. According to recent research from Oracle, 49% of B2C e-commerce professionals stated customer retention is their most important measure of success in 2014. In saying this, they realise that…
I was having dinner on Friday night with two friends in Darlinghurst in inner Sydney, and it came time to pay the bill. As per usual, I placed my credit card on the tray and 10 minutes later the waiter came back up with the bill ready to be signed. A big part of the…
Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three ingredients to come back to a business: quality product or service, reasonable prices, and great customer service. Now the first two are black and white. However, the latter is a…
![If you ever doubted there was a generation of digital natives, watch this! [VIDEO]](https://anthillonline.com/wp-content/uploads/2014/05/AppleII.jpg)
The first computer I had anything do with was my brothers. He saved up and bought an Atari 400. The 400 referred to the size of its memory, it was a massive 4 KB. Yes, kilobytes. I was fascinated by it. It had a wipe-down keyboard and everything. I remember programming in BASIC to get…
If there are two things that I can’t stand they would be waiting in line and carrying cash. I’m not so fond of cheques either. In my version of the future, all transaction will happen with plastic. Even better would be putting NFC technology in every store. Paper money is so… 19th century. Beat the…
![Do we really need a new phone? Isn’t there a smarter way? [VIDEO]](https://anthillonline.com/wp-content/uploads/2013/09/PhoneBloks.jpg)
Apple has announced its shiny new iPhone 5S. It comes in gold. I’m not so sure about that but other than that, yes, I want one. But why? Is the fingerprint recognition really enough to warrant getting rid of my barely a year old iPhone 5? And what happens to my old phone? Tech junk…
![A frame within a frame: Volkswagen makes a point using YouTube [VIDEO]](https://anthillonline.com/wp-content/uploads/2013/08/VolkswagenFrame.jpg)
We’ve all seen ads on YouTube. Ones that are a direct cut from television or, ones that have been created especially for online broadcast. This one falls into the latter category. It will only work on YouTube because it’s using the interface of the video sharing platform to make a point about car safety. It’s…
Treat your customers as if they were newspaper reporters; this is the new mantra for savvy companies of all sizes. Like many journalists, your customers have become sceptical of advertising and marketing in all its common forms, having being duped, tricked or, made to feel foolish on more than one occasion. Journalists are looking for…
Independent reviews are the best way for people to decide where to buy online. The problem is finding truly independent reviews that have been written by genuine customers, rather than sockpuppeting by employees or website agents. A local startup, StartHere, has developed an interesting way to not only provide discounts to customers but, to also…
![It looks kind of awesome but, are we ready for Google Glass? [VIDEO]](https://anthillonline.com/wp-content/uploads/2013/02/GoogleGlass.jpg)
I’m not sure how many people are going to embrace Google Glass. While it looks awesome in some ways, having something on your face is, well, very in your face.
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