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How to get the most from customer experience (CX) in this coronavirus climate

As the COVID-19 pandemic accelerates a business-critical need in Australia to pivot services and embrace digital technologies, there’s a risk that too many businesses...
InMoment CEO Andrew Joiner

InMoment merger with Aussie company MaritzCX creates world’s largest CX company

InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector, have announced that they have entered into a definitive agreement to combine the two companies.

How can digital services keep up with customer expectations in this new “always on”...

Our expectations of digital services have evolved as we shift to an "always-on" world. From the moment we wake up, we rely on technology to navigate our lives.

How to strike the perfect balance between human and digital CX

Customer service technology is on the rise. As multinationals such as Amazon and Google deliver more and more support channels through their use of...

How can your business use VoIP to enhance customer experience? [INFOGRAPHIC]

As this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.

Do you know how chatbots are changing what we know about customer experience?

Businesses are embracing advanced technology and artificial intelligence to improve production. AI has more benefits than just streamlined manufacturing, though. With the use of...

During a live Apple Watch demo, someone accidentally buys an Xbox [VIDEO]

Hey. Look. It's happened to the best of us right? Late night, perhaps wine was involved, and suddenly, there's a whole bunch of stuff...

Apple Watch ads: exactly what you’d expect [VIDEO]

These are the three ads for Apple Watch. And, yes, they are exactly what you'd expect from Apple. They are smart, well-shot and with music that...

How game design made Ikea successful [VIDEO]

Without a doubt, Ikea has changed the way the world furnishes homes. If you live anywhere within driving distance from an Ikea you probably have...

How do the mega internet companies design websites just for you? [VIDEO]

In this TED video, Margaret Gould Stewart outlines the three golden rules for designing massive websites. Why does she know these rules? For starters, she's...

Disruption, ‘intrapreneurialism’ and making customer experiences great

When it comes to customer experiences, it’s become clear that businesses really do understand just how fully things have changed. Today it’s all about the...

The (awkward) tipping point: August 1

I was having dinner on Friday night with two friends in Darlinghurst in inner Sydney, and it came time to pay the bill. As per...

Five reasons why your business isn’t attracting repeat customers, and what you can do...

Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three...

If you ever doubted there was a generation of digital natives, watch this! [VIDEO]

The first computer I had anything do with was my brothers. He saved up and bought an Atari 400. The 400 referred to the size...

One startup is bringing on a cashless and queue-free future. Just how it ought...

If there are two things that I can't stand they would be waiting in line and carrying cash. I'm not so fond of cheques...

Do we really need a new phone? Isn’t there a smarter way? [VIDEO]

Apple has announced its shiny new iPhone 5S. It comes in gold. I'm not so sure about that but other than that, yes, I...

A frame within a frame: Volkswagen makes a point using YouTube [VIDEO]

We've all seen ads on YouTube. Ones that are a direct cut from television or, ones that have been created especially for online broadcast. This...

Why you need to treat your customers like they are journalists (if you want...

Treat your customers as if they were newspaper reporters; this is the new mantra for savvy companies of all sizes. Like many journalists, your customers...

No more fake customer reviews! Local startup is putting an end to astroturfing by...

Independent reviews are the best way for people to decide where to buy online. The problem is finding truly independent reviews that have been...

It looks kind of awesome but, are we ready for Google Glass? [VIDEO]

I'm not sure how many people are going to embrace Google Glass. While it looks awesome in some ways, having something on your face is, well, very in your face.
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How to expand into New Markets with Elsita Meyer-Brandt [CHEAT SHEET]

Most organisations begin with aspirations to start local, then grow global. But, in reality, very few ever take the big leap into new markets. In this Cheat Sheet, Elsita Meyer-Brandt, Head of Market Expansion and International Marketing for Eventbrite, shares five rules to help organisations, just like yours, expand into new markets.

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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