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This new research has found that Aussie small businesses are crying out for a better delivery option


New research commissioned by the National Roads & Motorists’ Association (NRMA) found that 85 per cent of its small Business Motoring customers regularly use parcel delivery services.

The research revealed that 88 per cent of this group rate Sendle’s competitive service as more appealing than other options currently available to Australian businesses.

The study surveyed 304 customers representing small business across primary industries including manufacturing, construction, wholesale, retail, professional services, education and training.

Aussie SMBS want better delivery

It found that 78 per cent of businesses send up to 10 packages per month, with 73 per cent of businesses still having to line up at the post office to do so.

Small businesses ranked competitive price, geographical coverage, ease of tracking deliveries, accuracy of delivery date and ease of booking as the most important factors when choosing a parcel delivery solution.

SendleDark_01-Wide_LargeSendle co-founder, James Chin-Moody said it’s clear small businesses are looking for a better delivery service.

“This latest NRMA research highlights just how important accurate delivery estimates, cheaper flat-rate pricing, active tracking, easy access to great support and national coverage are to small businesses, and we’re determined to give it to them,” James said.

NRMA and Sendle team up for better delivery

NRMA and Sendle recently announced a partnership, to provide a smarter, 21st century delivery service for small business owners in Australia. NRMA Business Motoring customers will now receive the Sendle Premium service free for the first 12 months.

Sendle Premium membership would normally cost $120 per year and saves customers an extra $1 off every single parcel they send.

“NRMA is an iconic Australian brand that over the years, has earned the respect and trust of the business community” said James.

“In a country where 97 per cent of Australian businesses are small businesses, it’s clear that there needs to a better, fairer deal on offer than the post office can provide.”

Head of NRMA Business Motoring Matthew Beattie said, “We recognise that experiencing the value of our national business roadside breakdown service won’t happen every day. So, we aim to offer relevant, progressive services to our business customers so they can get real value more often.”

“Sendle is helping small businesses to cut costs around postage, reduce time spent waiting in line at the post office and enable them to track the status of their deliveries in an intuitive streamlined dashboard.”

NRMA Business Motoring customers will now receive the Sendle Premium service for free for the first 12 months. Sendle’s nationwide delivery network means NRMA Business Motoring customers can now send up to 25kg door-to-door for $8.75 in the same city and $23.75 nationally.