Home Tags Customer experience
Tag: customer experience
This morning I got an email from LinkedIn. I get a few of these, sometimes I open them, sometimes I don't. This one instantly had my attention.
It's a busy time of year. But, if you're a retailer and happily enjoy the boom of Christmas sales, ensure you're delivering on, well, delivery. This is the tale of two Christmas deliveries that went wrong.
In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies.
12Page 2 of 2