Tag: communication

Regardless of the size, location and industry of your business, your customers are probably coming to you right now with a flood of questions

It is important to recognise that everyone is going through a collective unusual circumstance, with worry about their personal situation and what the future will hold.

The principles below have been created to guide organisations in a crisis, enabling them to act swiftly and ensure stakeholders are kept informed with engaging, timely and actionable communications.

Australian technology start-up Pendula will extend its operations to the US and UK and more than double in size in 2019, following a $3.5 million capital raise to expand the business and escalate its go-to-market strategy.

It is interesting how in the age of technology, and with the support of the technology, communication problems have increased, rather than reducing as you would expect. You may or may not be surprised, but this is also the case for the software development industry.

Organisational culture is an intangible entity. As such, it is important to identify observable behaviours that indicate your organisation’s culture, as well as its alignment to your customer strategy and objectives.

Design by Mouse now in 2016 continues to grow and I have a team of talented creatives located around the world, however I still need to make sure that at the end of the day we are taking the steps to develop as a company and stay top of mind to clients. No matter how crazy business can be, I always ensured that I carry out these six simple steps to success

Remember the days when you checked your inbox only to find that you had no new messages? Me either. In fact, most people get too much...

In 2001, Robin Williams was asked by James Lipton, the host of US tv show Inside the Actors Studio, how does he improvise? As you'd...

It's important to remember that people have different learning styles. Some learn by listening, others by reading, some by doing and, yet others learn...

Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three...

With a strong background in communications and getting events and functions off the ground, Felicity Young predicted the trend of the rise in vintage...

Most companies need to create a brief at some point. It may be to engage an agency to develop a website, create an advertising campaign...

This is an iPhone app from the Playful Systems at MIT Media Labs. And the app is call, not surprisingly, 20 Day Stranger. It does what...

Conference calls. Every business has them. And, if you're honest, the last one you attended probably went a lot like this. This parody video from...

With the emergence of mobile marketing trends like geotargeting, cloud computing and social media, it can be easy to overlook the many uses of...

Do you see what I did there? I got you to click through to this article. How? Hopefully, you'll have found that the headline is compelling....

Professor James Pennebaker made a startling discovery about how people use pronouns. It turns out, they say a lot about you. The use of the...

In the words of Heidi Klum – in fashion one day you’re in and the next you’re out ... The same apply for businesses. One...

Gone are the days when we have to borrow someone’s expertise to decipher Mother’s telegram, asking us not to forget to pick up some milk on the way home. We simply talk more today than ever before. World leaders are voted in only if they are deemed to have utilised these communication platforms often and eloquently enough.