Doddle helps retailers offer consumers a seamless delivery and returns experience. The Australian launch follows Doddle’s recent expansion to the US, with the company planning to enter further markets across APAC within the next 12 months, underpinning Doddle’s ambitions to become the most sought after delivery partner in ecommerce.
Doddle has made senior appointments to support the Australian launch including Justin Dery, APAC CEO and Rachel Caton, Sales & Marketing Director, both based in Sydney and Liam Mallett as Chief Operating Officer, based in Melbourne.
Commenting on Doddle’s launch, Paul Greenberg, Founder and Executive Director of retail industry network, NORA, said: “When it comes to multi-channel fulfilment, retailers need to ensure that multiple touch points are well served and that the customer can traverse channels in a simple and easy way.
“Click and collect is a very exciting option and solutions such as
How has the platform performed so far?
The company has enjoyed 114% year-on-year transaction growth driven in part by the growth of click & collect in the UK, which has outpaced the growth of online retail, prompting retailers to invest in the in-store experience in order to build loyalty, drive foot traffic, and optimise the last mile to deliver better customer experiences.
Founder of Travelex, Sir Lloyd Dorfman, is an investor in Doddle and Chairman. Notable customers include Marks & Spencer and Sports Unlimited Retail. Doddle’s retail and logistics technology solutions cover every aspect of
Why did Doddle zero in on Australia?
APAC CEO, Justin Dery said Australia is a prime market for Doddle, with the company’s current discussions with a number of significant partners, underpinning its decision to open offices in Sydney and Melbourne and invest in building out local teams across sales, customer care
“The retail sector is going through a period of rapid transformation. The arrival of major international giants such as Amazon, growth in online and consumers demanding greater speed and convenience, are shining the spotlight firmly on customer experience – particularly the last mile and how retailers can optimise that experience to deliver a competitive advantage.
“Doddle’s technology platform helps retailers – including major
“On average, 58% of consumers collecting or returning orders in the stores of Doddle’s retail partners, go on to make additional purchases in-store,” explained Mr. Dery.