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What do you do to make your company look bigger than it really is?

September 29, 2009 | By Neil Page

It’s your first serious job interview. You spend the week leading up to the big day polishing your shoes, buying a new shirt, ironing out the creases in your suit pants and arrive at least half an hour early. Put simply, you want to look your best.

We all know that first impressions count – it’s important to present the right image. It’s professionalism 101. So why do so many entrepreneurs lack this meticulous attention to detail?

Some of the best startup concepts fail to gain funding or traction from customers simply because the entrepreneur behind them doesn’t do enough to present the opportunity in the best light. As a result, the buyer, venture capitalist or distributor sitting across the table doesn’t warm to the idea and it falls over. I learnt this lesson the hard way.

You may be the smartest candidate for the position, with the most suitable experience, or be pitching the most brilliant idea, but if you turn up to an interview in shorts and a t-shirt, you’re definitely not going to get a proper hearing. It is an unfortunate reality that many entrepreneurs believe that their ideas alone will get them across the line.

Although I am not going to sit here and preach about how to run a business meeting, or how to pitch an idea, there are a few things that can make you, and your company, look like it has the capability to cope with a multimillion dollar customer, even if you are still operating out of your Dad’s back shed.

One of the most influential pieces of advice I read before we started Australis Foods was from Bill Rancic, the winner of the first season of The Apprentice in America. With his cigar startup, he would put people on hold and transfer them between departments, using different voices along the way to make the impression his company was bigger than it actually was. He was making himself look like multinational enterprise and it worked. Sales grew rapidly.

Thankfully, we live in an era where implementing simple things – such as business cards, establishing websites and organising virtual office space – has not only become easier but it is also cost-effective. This again seems like business 101, but it is overlooked far too often.

As much as we would all love to fully immerse ourselves in our newest idea immediately, we need to consider the impact on our company’s fortunes of not keeping our shoes polished.

So, what technologies or strategies do you use to make your company look bigger than it really is?

Neil Page is CEO of Australis Foods, one of Australia’s largest privately-owned industry-specific food manufacturers with operations in health food, wheat alternative and home baking products.

Photo: drewgstephens

 

  • http://www.ICTStrategicServices.com.au Paul D Hauck

    This is an interesting question, and I look forward to hearing some amusing responses. At the same time, this is one of the biggest traps we see people fall into, when they are building a small business – trying to appear larger than they are, in order to land projects beyond their actual capabilities. On one level, it’s dangerous for attracting work that will often send them broke when they can’t service the contract, or fund the resulting working capital requirements.

    It’s even more dangerous for its potential to fool the proprietors of the business, who inevitably begin to ‘believe their own bullshit.’ The potential to overspend on things like swish offices is obvious, but less so is tendency to focus on winning larger contracts, hence needing fewer of them. For ICT businesses (our core market, so what we know best) principals often see selling as a necessary evil, which can be minimised by targeting big contracts instead of many smaller ones.

    Selling and delivering small contracts is usually the bread and butter business for these guys, and we spend a lot of time helping them see that ‘elephant hunting’ is a great way to starve, since you get no feedback at all until you either land one or go broke. ‘Bunny hunting’ is much less risky, as you can constantly adjust your process until you’re eating much more regularly.

    So much for the lecture. The best trick I’ve seen personally is using a default email address (so that any inbound emails to unknown names are forwarded to one place) and making up lots of other names to include on the cc: line of your outbound emails. It’s supposed to give the impression that proposals and plans are being reviewed by committes and oversight staff – even if you’re just a 1-man band.

    But we would never suggest anything like that…

    Cheers,
    Dr Paul D Hauck, Principal
    Paul.Hauck@ICTStrategicServices.com.au
    (mob) +61(0414) 35 35 03 (land) +61(02) 9591 1464 (fax) +61(02) 8587 0002

    ICT Strategic Services
    http://www.ICTStrategicServices.com.au

    56 Minnamorra Avenue, Earlwood NSW, 2206 Australia

    ICT Strategic Services provides no warranty to accuracy or reliability of emailed information, and accepts no responsibility for loss or damage in connection with errors or omissions (including through negligence). If you are not the intended recipient, or do not wish to receive email from us, please reply and alert us, so we may adjust our records.

    [Reply]

  • http://www.tactico.com.au Frank Clay

    In ANY conversation or email or proposal for a client I always say “We” and never “I”, I talk about when I return to the office, rather then when I get “home”
    I send newsletters to clients from newsletters@ rather than frank@, and customers are told to use sales@ and Support@ emails

    Even though all my customers know that I am just me and that I work from home I feel it is a good habit. I may work for someone again one day or I may put on staff, or subcontract – so as well as “bigging me up” it is also a good habit.

    I also dont have “manager, proprietor or CEO” on my business card – just “Senior consultant”. I once worked at a company with 2 staff – I was the manager of the advanced products division.

    Things can be personal AND professional – you dont have to give up one to have the other.

    [Reply]

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