Here are 13 customer retention nuggets to help you keep them coming back over and over again
Doors are opening, people are talking and you have a stream of customers flowing through. Now that you have a customer base it’s time to ensure keep them.
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Businesses know they need to put customers first but are held back by fear of failure [INFOGRAPHIC]
Australian businesses acknowledge they must evolve to become more customer centric but are held back by fear of failure among other factors.
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Five international marketing tips from Alibaba’s Michael Mang
Despite the fact that we now operate in a global economy, for many business owners, trying to break out from a local base into new countries and new regions can feel like passing a proverbial camel through the eye of a proverbial needle affair. (Even in places where there ain’t no camels.) It’s no secret:…
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It’s the little things that matter! How taking care of the tiny details builds customer loyalty
When you think of plumbing, you probably don’t think of customer loyalty. Plumbers are like dentists. We get lumped in the ‘I need you in a crisis, but I wish it wasn’t the case’ pile. But what if I told you when our customers think of us, they immediately think of reliability, trust and rapport?…
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How to get first-time customers to come back for more and, bring their friends with them
You wouldn’t tolerate a rude salesperson in your store, would you? On that note, you shouldn’t let your website get away with it either. Your online business is only as strong as your most disgruntled customer. Customer service is vital to each and every business, and one of the biggest mistakes I see online business…
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These five customers drive business owners crazy! However, there’s a remedy for each one…
The ideal and, most valuable, customers are ones who are loyal to a brand, willing to spend more than the minimum dollar value and eager to recommend to others. They are also the audience that is easiest to sell to and business owners need to be doing more to attract them. However, on the other…
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Minimise client objections by creating a better relationship from the outset
For many sales and marketing professionals, customer complaints are one of their biggest bugbears. While it’s never nice to be on the receiving end of aggro, most of the time it can be diffused (or avoided altogether) if the relationship is handled properly from the outset.
![Businesses know they need to put customers first but are held back by fear of failure [INFOGRAPHIC]](https://anthillonline.com/wp-content/uploads/2014/01/customer-engagement.jpg)
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