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Don’t get lost in the figures: Why business improvement isn’t a numbers game

Indeed, by Fred Reichheld’s own admission, the NPS ultimately doesn’t matter—what truly matters are the trends, shifts, and changes that the Net Promoter System can help organisations identify. To unlock true potential, organisations should understand both the NPS and Net Promoter System in this way.

Here are 5 modern KPIs to build into your overall business goals [SPONSORED]

Expecting a different result from the same tired strategies should be the last thing you bring into a new decade, so start to implement some new KPIs today.
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How To Grow Your Business and Profits with Jason Cunningham [CHEAT...

Recorded guerrilla-style in the basement of York Butter Factory, the linked video course is a rollicking, authoritative lesson (with some colourful language, mind you) from someone who has been through it all. In this Cheat Sheet, we cover three hot tips from the lesson, with a focus on helping business owners grow and increase profitability: Why entrepreneurs need to think about “the end," why cash flow is king – no matter what you’ve heard, and why you need to have a vision for success.

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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