Tag: net promoter score

Indeed, by Fred Reichheld’s own admission, the NPS ultimately doesn’t matter—what truly matters are the trends, shifts, and changes that the Net Promoter System can help organisations identify. To unlock true potential, organisations should understand both the NPS and Net Promoter System in this way.

Expecting a different result from the same tired strategies should be the last thing you bring into a new decade, so start to implement some new KPIs today.