Tag: CX
How to get the most from customer experience (CX) in this coronavirus climate
As the COVID-19 pandemic accelerates a business-critical
need in Australia to pivot services and embrace digital technologies, there’s a
risk that too many businesses...
InMoment merger with Aussie company MaritzCX creates world’s largest CX company
InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector, have announced that they have entered into a definitive agreement to combine the two companies.
How to strike the perfect balance between human and digital CX
Customer service technology is on the rise. As multinationals
such as Amazon and Google deliver more and more support channels through their
use of...
Do you know how chatbots are changing what we know about customer experience?
Businesses are embracing advanced technology and artificial intelligence to improve production. AI has more benefits than just streamlined manufacturing, though. With the use of...
