Tag: conflict resolution
Minimise client objections by creating a better relationship from the outset
For many sales and marketing professionals, customer complaints are one of their biggest bugbears. While it’s never nice to be on the receiving end of aggro, most of the time it can be diffused (or avoided altogether) if the relationship is handled properly from the outset.
Is Corridor Combat affecting your workplace?
Corridor combat: when two people who are not getting on well at work – pass each other in the corridor – each smiles at the other while muttering silently “F… you”.
Six great tips to help neutralise conflict in business and life
‘What doesn’t kill you makes you stronger.’ Who hasn’t trotted out this old platitude to encourage themselves or someone else to tough it out, hang in there or generally put up and shut up? Well, guys – listen up, we were wrong!
