Tag: bad customer experience
Experience is Everything
Customers want more than your widgets or whatever your core offering happens to be. They want an experience. They want to be wowed. They want to join your tribe. If you don’t approach them on these terms, there are countless rival ‘tribes’ that will, argues Kevin Garber.
Threadless sends invoice to ‘some f-cker from downunder’
After meeting Threadless Art Director Ross Zietz in June, I mentioned the very avante-garde online t-shirt company to my local barista.
Trent's a t-shirt aficionado.
He...
Threadless sends invoice to 'some f-cker from downunder'
After meeting Threadless Art Director Ross Zietz in June, I mentioned the very avante-garde online t-shirt company to my local barista.
Trent's a t-shirt aficionado.
He...
