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Customer service tips from a plumber? Yes, really

When you go to the hairdresser, you expect a cup of coffee and a recent edition of New Idea. When you take your five-year-old to the doctor, the child expects a lollipop. But when you call a plumber to fix a leak, you expect, well, little. But it doesn't have to be that way!

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Small businesses happy despite the cloudy economic weather

The current economic climate has often been the subject of negative opinions. Raise your hand if you have not seen a suited-up doomsayer on TV foretelling the economic Apocalypse... see, no hands! However, the responses and attitudes towards whether, and where, existing businesses are prepared to spend over the next 12 months, paint a rather fascinating picture. These guys are dancing in the rain! With 72% of business owners saying they would be happy to start up a business again, the survey also revealed 53% of owners say their business is their passion.

SMBs firmly sold on Internet but who’s to nudge them onto Facebook?

The Small Business Council of Australia may have jumped the gun in declaring that “small business is in crisis,” but make no mistake, Australian SMBs operate in a challenging environment. Insolvencies are at a 10-year high and consumer spending is falling. But Australia’s small businesses are undaunted and see technology as the silver lining among the cloudy economic forecasts, according to a new report.

Australian importers should be cautious, says Travelex

Travelex has issued a a word of caution to Australian importers and SMBs so they be careful with their purchasing practices in a moment when the $AUD is strong.
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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...