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Sure, build your clientele. But old customers need love, too

A lot of work goes into securing that new job, getting to know the customer, understanding their needs, explaining your services and how you operate, etc. No business will succeed without acquiring new customers, but are you focusing enough on retaining your existing customers?
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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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