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How retail has changed and the importance of customer service; an interview with Phil...

Phil Staub is the Executive Chairman of General Pants, one of Australia's largest fashion brands. As a successful entrepreneur, he explains why good customer service controls the retail game.

General Pants exec Phil Staub’s success due to “sensible passion”

The good folk at Gen-Y entrepreneur community The Entourage recently sat down with General Pants executive chairman Phil Staub to learn what it takes to build a multimillion dollar business. With 80 stores, 1500 staff, and over $250 million in annual revenue, Staub is one of Australia’s most successful entrepreneurs. The result, he claims, of understanding, empathy and “sensible passion”.
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The Facebook Honey Trap with James Tuckerman [CHEAT SHEET]

This cheat sheet was developed to help small business operators harness the incomparable (and undeniable) potency of Facebook to recruit fans, spread the word, and (most importantly) generate inbound business.

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How to zig when everyone else is zagging, with Julio De...

Why is it that some business owners appear impervious to business obstacles and upsets? In some cases, it seems that it’s the obstacles that drive certain personality types to success. In this CHEAT SHEET, we share five ways of thinking to respond to INDUSTRY, ECONOMIC, BRAND, SOCIETAL and PERSONAL shifts.

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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