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Hello, you’ve reached Pranksters Ltd. Press one. Thank you. Please hold. Hello, you’ve reached...

Anyone who has found themselves in please-hold hell will appreciate this video. It tells the story of a Belgian TV show that decided to pull a prank on a Brussels-based telephony company that is notorious for its crummy customer service.
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How to zig when everyone else is zagging, with Julio De...

Why is it that some business owners appear impervious to business obstacles and upsets? In some cases, it seems that it’s the obstacles that drive certain personality types to success. In this CHEAT SHEET, we share five ways of thinking to respond to INDUSTRY, ECONOMIC, BRAND, SOCIETAL and PERSONAL shifts.

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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