Here is what shoppers want – and really don’t want – from retailers this Christmas
Customer service priority #1 this Christmas. Retailers, have enough staff to help customers; invest in loyalty and avoid turnoffs like point of sale charges
Customer service priority #1 this Christmas. Retailers, have enough staff to help customers; invest in loyalty and avoid turnoffs like point of sale charges
Recent words from Anna McPhee, CEO of the Australian National Retailers’ Association (ANRA) suggested that, although consumer confidence is up, things could still be looking grim for retailers this holiday season. Westpac Melbourne Institute’s Index of Consumer Sentiment for November shows Christmas retail might be a time of cautious spending by consumers, according to a…
Last year, we witnessed Grand Theft Auto 5 break five Guinness records, grossing $1 billion within three days! 2013 was clearly an awesome year to be in the video games business. However, things were not so rosy here in Australia. The video games retail industry in Australia has faced some seriously tough times these past…
Commonwealth Bank of Australia’s survey suggests Aussies will spend less than $1,000 each in the holidays, and, overall, the nation will fork out $16.2 billion, far less than a similar forecast last year of over $25 billion.
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