Tag: Local Councils

We discovered that the keywords we were using to deliver self-created (text) content could be treated as 'managed interaction objects'. Or in simple terms, keywords could be embellished with logic to allow a mobile user to perform fairly complex but identifiable tasks and functions, by effectively proxying a user of existing system interfaces. From this point it quickly developed where keywords come together to create an 'answerSpace'. The keywords provide structure to the browsing, enquiry and resulting information for users of mobile devices, to access common or high demand elements of an organisation's web and business systems.