Tag: consultants or professional service providers.

I accepted a consulting assignment to help an ASX 100 organisation improve the way its staff sourced and selected external service providers. I was astounded at the difficulty and inefficiency staff faced in simply trying to work out which Service Providers in the market had the ideas, experience, capability and availability they needed. It went beyond business managers being frustrated at wasting time. The organization was at significant commercial risk from poor process and selection. Ironically, service providers were still struggling to find good clients. It didn’t make sense. When I realized this was common across industries, the penny dropped.