Jordan Grives has alleviated companies of the chore many employees can’t stand — answering the phone — and Fonebox’s abilities don’t end there. Jordan has created a company that handles all sides of inbound telecommunications, including reporting of inbound numbers.
Jordan says he noticed the market was discontent with existing providers. Products being created weren’t comprehensive, reporting data was being provided in an ineffective manner and customer service was at an all-time low.
