Management Matters
News, opinions and advice on managing business systems and people.
Don’t get lost in the figures: Why business improvement isn’t a numbers game
Indeed, by Fred Reichheld’s own admission, the NPS ultimately doesn’t matter—what truly matters are the trends, shifts, and changes that the Net Promoter System can help organisations identify. To unlock true potential, organisations should understand both the NPS and Net Promoter System in this way.
7 innovative businesses creating intermediate guide to social impact
Businesses have evolved multifold over a short period. This write-up presents 7 innovative businesses which are not only being creative but also creating social impact through it.
How to conquer six life and death business scenarios
Life is rarely predictable. So why would business be any different? Paul Ryan and Jodie O’Keeffe square up to a meteor shower of corporate Kryptonite and figure out how to dodge commercial doom. Cyber-attack, idea theft, competitor outsourcing, cash-flow crises, disruptive innovation and fraud. Take a deep breath, assess risk, consider your options…and never turn your back on a clear blue sky.
Is this possibly the stupidest headline you've read all year?
We decided to ask you, our very innovative readers, to tell us how you have tweaked your own business models to build new revenue streams and make money in this destructively distracting economic climate (rather than 'save' it).
And, of course, we'll publish the most interesting, innovative, inspiring and instructional in our Apr/May/Jun print edition.
Don’t trip! 8 start-up mistakes every entrepreneur should watch out for
After reviewing over 9,000 business pitches in the 10 years and investing in more than 50 companies, VC Andrey Shirben shares 8 common entrepreneur mistakes
How you should leverage customer relationships to grow your business
Digital giants like Amazon and Netflix have changed customer expectations dramatically. No matter the size of your business, standards have shifted, and consumers are demanding personalisation, choice, 24/7 responsiveness, and a good user experience from all of the brands they engage with, regardless of size.
Lessons learned as a people-first leader
Thomas Jensen is not a typical CEO who has made a career by climbing the corporate ladder. “I didn’t have the cynicism it takes to get to the top,” he says of himself.
Why focusing on employee wellness is good for business and how to create a...
In Australia, over 90% of workers’ compensation claims involving mental health conditions are linked to work related stress. The most common causes of work related stress are work pressure; workplace harassment or bullying; exposure to workplace or occupational violence; exposure to a traumatic event; vehicle accidents; being assaulted and sexual or racial harassment.
Why start-ups should act like big brands and big brands should act like start-ups
Start-ups and big brands are like the Davids and Goliaths of the business world.
How public COVID-19 data is critical to helping businesses stabilise faster
In order to succeed, will need to take full advantage of internal and external data sources, while continuing to act on digital transformation initiatives with greater agility.
Putting the IP in your IPO
In the rollercoaster ride of potentially lucrative, but often disappointing, technology IPOs and private equity investments, a well-managed intellectual property portfolio could be your...
Top 10 ways to kill your phone costs
Look after the cents and the dollars will look after themselves. You might have first heard this axiom on your mother’s knee, but it...
Meet the industries set to sink this financial year. (RIP video, automotive and book...
As we ease into the new financial year, the business information analysts (I like to call them soothsayers) over at IBISWorld reveal what their...
Here are five lessons about business I have learnt from the first years of...
My business, UrbanYou recently completed the strategic acquisition of HomeHello, cementing their position as the market leader in the on-demand home services sector. The acquisition comes after a year of phenomenal growth for UrbanYou.
Startup accountant or suburban accountant? Who does your business need?
The "suburban accountant" may be fine as far a plain personal tax return goes but when addressing the complexities of scaling an innovative business – a boutique startup accounting firm already in the space is likely to be the better route.
Here’s how to make modern mentoring work for you in 2019
Mentorship is more than just a buzzword – it can be a key ingredient to success, whether you’re a one-man start-up, a...
1 in 3 organisations admit they miss errors in employee payslips – with underpayments...
With concern about employee underpayments at an all-time high, new data reveals that more than a third (36 per cent) of Australian organisations are not confident that they have identified and corrected all payslip errors.
Does your business pass the pandemic stress test? How a crisis can help you...
There’s no textbook on how to run a business in a pandemic and there’s no template for a business model that will withstand every storm.
Solving the Aussie markets’ talent shortage
For jobs in diverse areas such as teaching, mechanics, software programming and development and construction – there simply aren’t enough qualified professionals to account for demand.
Key predictions for the post COVID-19 transformation of flexible workspaces
For many employers, single headquarters with high densities in an open plan environment no longer seems like the best idea post COVID-19, and many will need to re-think their strategies to cater for what I call a “distributed workforce” model.
