OPINIONS & ADVICE
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Curiosity or Catastrophe – How managers can impact employees in the second wave
Remember, as a manager you’ve had some practice at this in lockdown one, and whilst it feels different, there is a constant here.
5 ways to help keep your customers informed about changes to your business
Regardless of the size, location and industry of your business, your customers are probably coming to you right now with a flood of questions
Why focusing on employee wellness is good for business and how to create a...
In Australia, over 90% of workers’ compensation claims involving mental health conditions are linked to work related stress. The most common causes of work related stress are work pressure; workplace harassment or bullying; exposure to workplace or occupational violence; exposure to a traumatic event; vehicle accidents; being assaulted and sexual or racial harassment.
DApps in 2021: The latest trends and breakthroughs in decentralized apps
we are going to spend the rest of this decade getting to terms with one of the other revolutionary applications of blockchain tech and that is decentralized applications (DApps)
Breaking up is hard – this is what to do about your finances when...
There has also been an increase in the number of divorces for marriages that have exceeded 20 years or more. This statistic is troublesome as in such instances the assets to be divided are often greater and more complex in nature.
The ultimate PR toolkit: here’s everything you need to create your own successful content...
We've always found, from personal experience, that it's a lot easier to start working through a checklist than it is to sit down and start whilst looking at a blank page.
3 major keys on how start-ups can deliver top customer service in the digital...
In the last year alone we’ve seen a string of technology-related customer service mishaps. Telstra’s five-time outage infuriated millions of Australian customers, leaving business-owners, students and families without internet access.
8 tips on building a successful service business from a woman who owns one
Pulse Marketing agency founder and MD Lauren Fried reveals the eight steps she took to create a successful service business ... that now runs itself.
Here’s why people analytics technology will drive strategic decisions for HR in 2017
However, in order for businesses to make strategic decisions, HR departments are increasingly required to not only understand an organisation’s workforce analytics, more importantly, they need to apply data intelligence company-wide.
Is your startup operating in the sharing economy? Here are EOFY tips for you
With the rise in peer to peer business and the growth in the gig economy, it is unsurprising that the ATO is increasing its attention in this space. Just after the Federal budget was handed down, it updated its page on the sharing economy, signalling its intention to monitor this growing industry closely.
5 lessons on entrepreneurship I have learnt as the founder of 7 successful businesses
I blame my parents for introducing me to wine. Back then they lived on acreage in the Yarra Valley and visiting them on Uni holidays there were only two real leisure activities: riding horses and tasting wine.
How can digital services keep up with customer expectations in this new “always on”...
Our expectations of digital services have evolved as we shift to an "always-on" world. From the moment we wake up, we rely on technology to navigate our lives.
What is the future of the CIO? Well, those who want to innovate and...
The future of the CIO and the success of IT is dependent on the individual CIO’s ability to impact business success in the face of stagnating IT budgets
A recipe for rural success: How to build a business when you don’t live...
More and more, networking and support groups are being setup in regional and rural areas as home based business and small business become more attractive.
Why I’m raising capital during a pandemic: The strange benefit of raising capital during...
Who would have thought that a pandemic would be the right time to raise capital? When lockdown started, my team and I were simply focused on being able to keep the business going so that we would see a future
Here is how you can spot a business opportunity no one else sees
If it seems the world is lacking in opportunity, it’s time to clean your glasses and check again. In a competitive business world, an...
Don’t get lost in the figures: Why business improvement isn’t a numbers game
Indeed, by Fred Reichheld’s own admission, the NPS ultimately doesn’t matter—what truly matters are the trends, shifts, and changes that the Net Promoter System can help organisations identify. To unlock true potential, organisations should understand both the NPS and Net Promoter System in this way.
This is why the supervillains of the Suicide Squad would make the best start-up...
Rarely is a business founded with the perfect team. How does one recruit an ideal start-up squad?
Modern families are making business succession planning even harder
The complexities of modern families are
making it even harder for business owners to plan for the future.
With around...
How to get the most from customer experience (CX) in this coronavirus climate
As the COVID-19 pandemic accelerates a business-critical
need in Australia to pivot services and embrace digital technologies, there’s a
risk that too many businesses...
