It’s worse than not listening. They are actually asserting that they have the right to tell you something in way that they refuse to recognise from you. We can talk but you must shut up and listen. It’s frankly insulting. This is the same for almost all forms of bank communications in particular. They can talk to you via email, SMS, letter, telephone — whatever they like. But you can only talk to them one way — via their call centres, which is often a complete waste of time.

[Reply]

Banks and big companies don’t want you to ‘waste’ their time with your problems or questions. Don’t call MacDonalds Chicago office either. The receptionist asks if you are franchisee, shareholder or supplier. If not, you are switched to a recording advising that they are a world-wide company and receive thousands of calls with ideas and suggestions. Yes, they say, we might miss a few good ideas but we just don’t have time to speak with you so good by. Dead line.

Mailing an idea to them is even worse. They just want your money.

[Reply]

That’s a really good point. That’s precisely the message we send out from the Mumbrella marketing email.

I’ll try and do better…

Cheers,

Tim – Mumbrella

[Reply]

A little crazy.

Typically Banks have no capability to take your comments – maybe only 50 people in a call centre( compared to a telco who will have 000′s). They want you to go to their branch network and complain there but we never do!

Basically they have found a new marketing tactic such as email but have not engineered their bottom up value chain and offer to accomodate it – sort of stuck it on the end as another communications channel. Similarly for blogs and other mediums they experiment with.

[Reply]

Yep, I agree that banks and big cos can’t afford to do it based on the way they currently service customers, but that’s the problem. And maybe big companies cannot be profitable by servicing customers like that. However, I think they pay for it in other ways – by having to acquire more customers, by dealing with people on the phone or in store/branch.

[Reply]

can you do thi for me, http://keeleyhazellsextape.groupsite.com/main/summary All about keeley hazell sex tape, 7918,

[Reply]