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How can your business use VoIP to enhance customer experience? [INFOGRAPHIC]

As this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.

Busting the top 5 myths & misconceptions of VoIP telephony

With NBN on the horizon, there has been an increase in businesses looking to take the ‘virtual leap’ towards high-quality, feature-rich IP voice solutions, commonly called VoIP (Voice over IP) or hosted/virtual PBX. There are other options to the traditional landline for business telephony.

Save ker-ching with calls over the internet

When your family and friends are scattered across the globe, your phone bill can quickly become the stuff of nightmares.

Utilibill Lite (SMART 100)

This innovation came to life when we realised a gap in a developing segment in the telecommunications market. With telecommunications becoming commoditised, many entrepreneurs have joined the groundswell of companies offering innovative product mixes in voice, Internet, data, PBX, and hosting segment. While there are plenty of wholesale providers of these services, No one in the market has delivered an end-to-end BSS/OSS platform (front, middle, and back office solution) for these innovators. Utilibill Lite empowers such players to be competitive and offer first-class service while minimising overheads that were previously required to set up a telco.

The brave new world of network convergence

The word ‘convergence’ has been thrown around the IT sector for a few years but often those outside the industry, and at times those...

Wireless Nation

Internet junkies are shedding their umbilical cables and roaming the streets. The nation is going wireless, heralding a revolution more profound than the birth...

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