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With NBN on the horizon, there has been an increase in businesses looking to take the ‘virtual leap’ towards high-quality, feature-rich IP voice solutions, commonly called VoIP (Voice over IP) or hosted/virtual PBX. There are other options to the traditional landline for business telephony.
Anyone who has found themselves in please-hold hell will appreciate this video. It tells the story of a Belgian TV show that decided to pull a prank on a Brussels-based telephony company that is notorious for its crummy customer service.