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Phil Staub is the Executive Chairman of General Pants, one of Australia's largest fashion brands. As a successful entrepreneur, he explains why good customer service controls the retail game.
The good folk at Gen-Y entrepreneur community The Entourage recently sat down with General Pants executive chairman Phil Staub to learn what it takes to build a multimillion dollar business. With 80 stores, 1500 staff, and over $250 million in annual revenue, Staub is one of Australia’s most successful entrepreneurs. The result, he claims, of understanding, empathy and “sensible passion”.