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How to strike the perfect balance between human and digital CX

Customer service technology is on the rise. As multinationals such as Amazon and Google deliver more and more support channels through their use of...

Are you facing rapid business growth? Focus on your people

As an entrepreneur, it is an incredible feeling when your small business begins to succeed. Suddenly sales are up,  business is booming. It...

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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