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The customer is always right, except when we say they’re wrong!

When we last left Mr 1% Spend, he was asking some tough finance and tech accountability questions of bemused Sydney business manager “George” and his increasingly exasperated cohorts. Today, the story reaches its climax as the author questions whether spending $15,000 to upgrade Microsoft Office is the most intelligent use of company funds.

The customer is always right, except when we say they're wrong!

When we last left Mr 1% Spend, he was asking some tough finance and tech accountability questions of bemused Sydney business manager “George” and his increasingly exasperated cohorts. Today, the story reaches its climax as the author questions whether spending $15,000 to upgrade Microsoft Office is the most intelligent use of company funds.

Cry Havoc! And let slip the dogs of technology (Pt 2)

He coughed, spluttered, back-pedalled and delivered amazing excuses: Credit this, debit that, liability something else, below the EBIT line over there, management fees somewhere else, intercompany loans and so on. I could see George starting to waver so I asked a very simple question to by-pass the jargon and drivel and get us back to the point of the discussion:

Cry Havoc! And let slip the dogs of technology.

Are your technology suppliers and support providers advising you according to your best interests, or theirs?

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