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How to get the most from customer experience (CX) in this coronavirus climate

As the COVID-19 pandemic accelerates a business-critical need in Australia to pivot services and embrace digital technologies, there’s a risk that too many businesses...
InMoment CEO Andrew Joiner

InMoment merger with Aussie company MaritzCX creates world’s largest CX company

InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector, have announced that they have entered into a definitive agreement to combine the two companies.

How to strike the perfect balance between human and digital CX

Customer service technology is on the rise. As multinationals such as Amazon and Google deliver more and more support channels through their use of...

Do you know how chatbots are changing what we know about customer experience?

Businesses are embracing advanced technology and artificial intelligence to improve production. AI has more benefits than just streamlined manufacturing, though. With the use of...

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Four Page Digital Marketing Strategy [FREE RESOURCE]

Simply click the image below to unlock the free FOUR PAGE DIGITAL MARKETING STRATEGY. Embrace the FOUR pillars of all successful online marketing campaigns. Click...

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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