Tag: customer service

Our expectations of digital services have evolved as we shift to an "always-on" world. From the moment we wake up, we rely on technology to navigate our lives.

Customer service technology is on the rise. As multinationals such as Amazon and Google deliver more and more support channels through their use of...

Taking your small business to the international stage can be very challenging particularly considering your small budget, limited international exposure, and economic uncertainties in...

As this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.

Many companies invest more money in customer acquisition as they perceive it to be a quick and effective way of generating profit. However, this opinion has been disproven by multiple studies which have shown that it is in fact customer retention, and acquisition, that lays the groundwork for long-term, sustainable growth.

Just about everybody has a good business idea so why don’t they always happen? It is the fear of failure that stops us from following through with our ideas.

When you think of plumbing, you probably don’t think of customer loyalty. Plumbers are like dentists. We get lumped in the ‘I need you...

Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three...

For a while, Gavin Sloan had been using live chat on his own website, Punch! Media, a Melbourne-based advertising agency as well as on...

You wouldn't tolerate a rude salesperson in your store, would you? On that note, you shouldn't let your website get away with it either. Your...

Customer service is not what it used to be, but that’s not to say it’s lost any of its importance. In fact, it matters even more as angry customers go “channel bouncing” – from Facebook rants to angry tweets what not.

Michael Khatib and his brother Ibrahim always wanted to run a business together. You see, even though they both had stable well-paying jobs -...

The ideal and, most valuable, customers are ones who are loyal to a brand, willing to spend more than the minimum dollar value and...

How much do you know about your customers and clients. How much do you really know? Do you know how to qualify them? Do...

Do you want people to talk about your brand? Of course you do. Whether you’re a for-profit or a for-purpose you know this is exactly...

Treat your customers as if they were newspaper reporters; this is the new mantra for savvy companies of all sizes. Like many journalists, your customers...

When you go to the hairdresser, you expect a cup of coffee and a recent edition of New Idea. When you take your five-year-old to the doctor, the child expects a lollipop. But when you call a plumber to fix a leak, you expect, well, little. But it doesn't have to be that way!

It's a busy time of year. But, if you're a retailer and happily enjoy the boom of Christmas sales, ensure you're delivering on, well, delivery. This is the tale of two Christmas deliveries that went wrong.

In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies.

When researching to start up Bubbler Deals I saw a clear need for a customer service focused deal site. Pretty much everyone I spoke to told me of a bad experience they had purchasing from a deal site. The industry was fast losing the trust and respect of their members – their reason for being.