customer service Archives - Anthill Online
Tags Posts tagged with "customer service"

Tag: customer service

Just about everybody has a good business idea so why don’t they always happen? It is the fear of failure that stops us from following through with our ideas.

When you think of plumbing, you probably don’t think of customer loyalty. Plumbers are like dentists. We get lumped in the ‘I need you...

Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three...

For a while, Gavin Sloan had been using live chat on his own website, Punch! Media, a Melbourne-based advertising agency as well as on...

You wouldn't tolerate a rude salesperson in your store, would you? On that note, you shouldn't let your website get away with it either. Your...

Customer service is not what it used to be, but that’s not to say it’s lost any of its importance. In fact, it matters even more as angry customers go “channel bouncing” – from Facebook rants to angry tweets what not.

Michael Khatib and his brother Ibrahim always wanted to run a business together. You see, even though they both had stable well-paying jobs -...

The ideal and, most valuable, customers are ones who are loyal to a brand, willing to spend more than the minimum dollar value and...

How much do you know about your customers and clients. How much do you really know? Do you know how to qualify them? Do...

Do you want people to talk about your brand? Of course you do. Whether you’re a for-profit or a for-purpose you know this is exactly...

Treat your customers as if they were newspaper reporters; this is the new mantra for savvy companies of all sizes. Like many journalists, your customers...

When you go to the hairdresser, you expect a cup of coffee and a recent edition of New Idea. When you take your five-year-old to the doctor, the child expects a lollipop. But when you call a plumber to fix a leak, you expect, well, little. But it doesn't have to be that way!

It's a busy time of year. But, if you're a retailer and happily enjoy the boom of Christmas sales, ensure you're delivering on, well, delivery. This is the tale of two Christmas deliveries that went wrong.

In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies.

When researching to start up Bubbler Deals I saw a clear need for a customer service focused deal site. Pretty much everyone I spoke to told me of a bad experience they had purchasing from a deal site. The industry was fast losing the trust and respect of their members – their reason for being.

Without meaning to, the team at Anthill has been testing the Victoria hospital system over the past month. Between us, we have clocked up four visits to the emergency rooms of various Melbourne hospitals, in the past few weeks. And, as good entrepreneurial types, now that these moments have passed, we’re stepping back and thinking about what we saw and experienced.

Phil Staub is the Executive Chairman of General Pants, one of Australia's largest fashion brands. As a successful entrepreneur, he explains why good customer service controls the retail game.

Emanuel Perdis is the dynamic Managing Director and co-founder of Napoleon Perdis Cosmetics. He has overseen and implemented double-digit business growth for the brand, every year, for the past fourteen years, turning over $80 million a year, employing a team of almost 500 staff. In this Q&A Interview with Alex Pirouz, Perdis shares what it takes to create a global brand, why customer service has been a crucial part of the organisation's success and the best way to handle challenges in business.

While Australians have come to expect a casual approach to service, visitors aren’t so forgiving. “Having recently been in the USA, the standard of customer service there is great, staff actually want to help you,” says Australian marketing manager Jessica Hannant. “Here the sales assistant doesn't get off the phone to her friend to even serve you at the checkout.” Are things here getting worse?

This is not a story about Twitter being used to influence an election or kick-start a sit-com. This is a story about using Twitter commercially. Retail giant Best Buy has moved social media intelligence and online engagement toward the core of its marketing strategy. But one of its latest moves pushes that philosophy even further. It's called Twelpforce, and it appears to be a bold and brilliant move.

STAY CONNECTED

8,990FansLike
9,304FollowersFollow
16,907FollowersFollow

FREE BUSINESS TOOL

Liz Wald is Vice President of International for Indiegogo.com. She has been terrifically successful raising funds through the crowd model.  One of her successes...