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If you are in B2B and you’re not busy hustling and business planning this December, you’re missing out. That´s right, if you treat this holiday...
Following a poor customer service experience with your company, 89% of customers will begin doing business with one of your competitor. As you work hard to improve your customer support, you should also consider utilizing these technologies.
Businesses make this mistake time and time again: their customers buy from them but they never get their details. Then they just sit around and hope and pray that they will remember them...that somehow the "exceptional" service they have offered will keep them coming back for more.
How many times have you heard people say, “I’ll wait for the economy to pick-up” or “I’m getting ready for the next big wave”? If you only had a year to improve your business and get it running like a well-oiled, profit-making machine, would you sit and wait for the optimal external factors to arise?