Tag: customer experience

As the COVID-19 pandemic accelerates a business-critical need in Australia to pivot services and embrace digital technologies, there’s a risk that too many businesses...

InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector, have announced that they have entered into a definitive agreement to combine the two companies.

Our expectations of digital services have evolved as we shift to an "always-on" world. From the moment we wake up, we rely on technology to navigate our lives.

Customer service technology is on the rise. As multinationals such as Amazon and Google deliver more and more support channels through their use of...

As this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.

Businesses are embracing advanced technology and artificial intelligence to improve production. AI has more benefits than just streamlined manufacturing, though. With the use of...

Hey. Look. It's happened to the best of us right? Late night, perhaps wine was involved, and suddenly, there's a whole bunch of stuff...

These are the three ads for Apple Watch. And, yes, they are exactly what you'd expect from Apple. They are smart, well-shot and with music that...

Without a doubt, Ikea has changed the way the world furnishes homes. If you live anywhere within driving distance from an Ikea you probably have...

In this TED video, Margaret Gould Stewart outlines the three golden rules for designing massive websites. Why does she know these rules? For starters, she's...

When it comes to customer experiences, it’s become clear that businesses really do understand just how fully things have changed. Today it’s all about the...

I was having dinner on Friday night with two friends in Darlinghurst in inner Sydney, and it came time to pay the bill. As per...

Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three...

The first computer I had anything do with was my brothers. He saved up and bought an Atari 400. The 400 referred to the size...

If there are two things that I can't stand they would be waiting in line and carrying cash. I'm not so fond of cheques...

Apple has announced its shiny new iPhone 5S. It comes in gold. I'm not so sure about that but other than that, yes, I...

We've all seen ads on YouTube. Ones that are a direct cut from television or, ones that have been created especially for online broadcast. This...

Treat your customers as if they were newspaper reporters; this is the new mantra for savvy companies of all sizes. Like many journalists, your customers...

Independent reviews are the best way for people to decide where to buy online. The problem is finding truly independent reviews that have been...

I'm not sure how many people are going to embrace Google Glass. While it looks awesome in some ways, having something on your face is, well, very in your face.