customer experience Archives -
Home Tags Customer experience

Tag: customer experience

Do you know how chatbots are changing what we know about customer experience?

Businesses are embracing advanced technology and artificial intelligence to improve production. AI has more benefits than just streamlined manufacturing, though. With the use of...

During a live Apple Watch demo, someone accidentally buys an Xbox [VIDEO]

Hey. Look. It's happened to the best of us right? Late night, perhaps wine was involved, and suddenly, there's a whole bunch of stuff...

Apple Watch ads: exactly what you’d expect [VIDEO]

These are the three ads for Apple Watch. And, yes, they are exactly what you'd expect from Apple. They are smart, well-shot and with music that...

How game design made Ikea successful [VIDEO]

Without a doubt, Ikea has changed the way the world furnishes homes. If you live anywhere within driving distance from an Ikea you probably have...

How do the mega internet companies design websites just for you? [VIDEO]

In this TED video, Margaret Gould Stewart outlines the three golden rules for designing massive websites. Why does she know these rules? For starters, she's...

Disruption, ‘intrapreneurialism’ and making customer experiences great

When it comes to customer experiences, it’s become clear that businesses really do understand just how fully things have changed. Today it’s all about the...

The (awkward) tipping point: August 1

I was having dinner on Friday night with two friends in Darlinghurst in inner Sydney, and it came time to pay the bill. As per...

Five reasons why your business isn’t attracting repeat customers, and what you can do...

Do your customers only come around once and never return? You must be wondering where you are going wrong. In my experience, customers need three...

If you ever doubted there was a generation of digital natives, watch this! [VIDEO]

The first computer I had anything do with was my brothers. He saved up and bought an Atari 400. The 400 referred to the size...

One startup is bringing on a cashless and queue-free future. Just how it ought...

If there are two things that I can't stand they would be waiting in line and carrying cash. I'm not so fond of cheques...

Do we really need a new phone? Isn’t there a smarter way? [VIDEO]

Apple has announced its shiny new iPhone 5S. It comes in gold. I'm not so sure about that but other than that, yes, I...

A frame within a frame: Volkswagen makes a point using YouTube [VIDEO]

We've all seen ads on YouTube. Ones that are a direct cut from television or, ones that have been created especially for online broadcast. This...

Why you need to treat your customers like they are journalists (if you want...

Treat your customers as if they were newspaper reporters; this is the new mantra for savvy companies of all sizes. Like many journalists, your customers...

No more fake customer reviews! Local startup is putting an end to astroturfing by...

Independent reviews are the best way for people to decide where to buy online. The problem is finding truly independent reviews that have been...

It looks kind of awesome but, are we ready for Google Glass? [VIDEO]

I'm not sure how many people are going to embrace Google Glass. While it looks awesome in some ways, having something on your face is, well, very in your face.

How LinkedIn made my day or how you can make your customers feel special...

This morning I got an email from LinkedIn. I get a few of these, sometimes I open them, sometimes I don't. This one instantly had my attention.

The tale of two Christmas deliveries that went wrong, and what happened next

It's a busy time of year. But, if you're a retailer and happily enjoy the boom of Christmas sales, ensure you're delivering on, well, delivery. This is the tale of two Christmas deliveries that went wrong.

Customer service is the new marketing

In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies.

STAY CONNECTED

9,107FansLike
9,892FollowersFollow
16,040FollowersFollow

FREE BUSINESS TOOLS

FREE BUSINESS TOOL

Ever considered crowdfunding? [FREE REPORT]

Liz Wald is Vice President of International for Indiegogo.com. She has been terrifically successful raising funds through the crowd model.  One of her successes...

INFOGRAPHICS

OPINIONS & ADVICE