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Does your business have an organisational culture? It’s important to your customers

Organisational culture is an intangible entity. As such, it is important to identify observable behaviours that indicate your organisation’s culture, as well as its alignment to your customer strategy and objectives.

The secret of success… it’s no secret

One of the most disappointing aspects of writing about start-up companies is that in most cases there is no secret to their success. Having...

The secret of success… it's no secret

One of the most disappointing aspects of writing about start-up companies is that in most cases there is no secret to their success. Having...

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New Zealand’s Xero eyes US IPO, further disruption as subscribers increase...

Xero recently held its annual meeting in Wellington, during which the company revealed some interesting details about its future. As has been widely suspected, the...

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