This SMART 100 profile and the information it contains is a duplication of content submitted by the applicant during the entry process. As a function of entry, applicants were required to declare that all details are factually correct, do not infringe on another’s intellectual property and are not unlawful, threatening, defamatory, invasive of privacy, obscene, or otherwise objectionable. Some profiles have been edited for reasons of space and clarity.
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1. THE BEGINNING
This innovation initially came to life when…
Shippit co-founder Will was waiting on the delivery of a vacuum cleaner he bought online. He wasn’t home when the delivery arrived, he was at work. The lack of transparency, flexibility and communication during the standard delivery process meant it was weeks before he would receive his delivery. Stuck with this dilemma in a on-demand world, we partnered up with best mate Rob who faced a similar gripe to make a difference.
The purpose of this innovation is to…
The purpose of this innovation is to simplify the shipping process for a retailer and to delight their customers through the delivery experience – a process which was previously left in the hands of courier companies.
It does this by…
It does this by automatically selecting the right package type and carrier for an order the moment it is placed online. From this point onward, Shippit streamlines the communication between sender and receiver whilst proactively managing delivery exceptions to improve first time delivery rates and reducing in-bound calls from customers chasing deliveries.
3. PURPOSE & BENEFITS
This innovation improves on what came before because…
Shippit’s unique smart carrier allocation technology makes it easy for a retailer to ensure only the best carrier delivers their items. Carriers are allocated based on price, speed, quality and serviceability.
Second, our unique delay avoidance technology identifies delivery issues before they arise, halving missed delivery rates.
Finally, its light-weight installation means even enterprise retailers can start shipping in minutes.
Its various benefits to the customer/end-user include…
Consumers can GPS track, re-route, schedule or re-schedule their deliveries in real time.
Customers are notified of their ETA and key events via email and SMS. No tracking numbers, just a single link that can be tracked on any device.
4. COMPETITIVE LANDSCAPE
In the past, this problem was solved by…
Historically customer communication during delivery fell somewhere between a carrier and the online retailer. 66% of customers who have a bad delivery experience will never purchase from that retailer again. Carriers have tried to build better technologies but struggle to keep up with modern methods. Retailers also tried to build their own solutions which were not easily maintained.
Its predecessors/competitors include…
Temando and booking direct with an individual carrier are the current alternatives to booking and managing deliveries via Shippit. Solving delivery issues however is an extremely manual task and is estimated to cost retailers $120million in wages annually.
5. TARGET MARKET
It is made for…
Shippit is designed for online retailers regardless of size. The market can be segmented into 4 unique segments each requiring specific facilities.
– Small online retailers who do less than 20 deliveries a month and are looking for cost savings on delivery.
– Medium retailers who do around 3-500/month and are searching for efficiencies so they can scale
– Large retailers who do in excess of 1000/month and are looking to improve the customer experience and reduce complaints
– Enterprise customers like Harvey Norman who are looking to add different delivery options and provide a better customer experience
It is available for sale through…
Direct and affiliate channels. Direct via www.shippit.com and affiliate channels such as ecommerce cart app stores and implementation agencies
Our marketing strategy is to…
PR and word of mouth has been a central part of our go to market strategy. Targeted content marketing and tradeshows / expos will also be key in driving awareness of the platform amongst the online retailing community.
FINE PRINT: This SMART 100 profile and the information it contains is a duplication of content submitted by the applicant during the entry process. As a function of entry, applicants were required to declare that all details are factually correct, do not infringe on another’s intellectual property and are not unlawful, threatening, defamatory, invasive of privacy, obscene, or otherwise objectionable. Some profiles have been edited for reasons of space and clarity.