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Oneflare is one of the first in Australia to integrate the Facebook Messenger bot

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Adam Dong

Australians in need of expert help can now get access to over 80,000 local providers via Facebook Messenger thanks to the launch of Oneflare’s industry first Facebook Messenger bot.

“This bot will bring our 80,000 trade and service experts to a platform that our customers use on a regular basis,” Oneflare CEO and co-founder, Adam Dong told Anthill.

“A request is made in three simple steps making it easy to hire a business while on the go, or when you need something done at the last minute.

“Even when quotes start coming in, there’s no need to download a specific app or log in. Just open the message, as you would do any other, and confirm the job. It’s a quick, seamless experience for our users and makes it easier for our small businesses to connect with customers.”

The new Facebook Messenger bot connects users to trade and service experts in three simple steps:

  1. When customers message Oneflare through the Facebook messenger app, the bot will provide prompts, starting with pinning or searching their location.
  2. Customers then select the required service by selecting from popular categories while being able to view the number of experts who service their area.
  3. Finally, by completing a short form on the details of their request, the job is submitted and the customer will receive free quotes from up to three businesses.

What does this mean for Oneflare?

Adam highlighted that the company is one of the first in Australia to integrate the Facebook Messenger bot and that the launch supports Oneflare’s vision of helping Australians get things done.

“We aim to make hiring trade and service experts as simple as possible and ensure that our customers connect with the right expert for their job, whether that is cleaning, gardening, plumbing, removalists or even electrical work. Our new Facebook Messenger bot does just that, by bringing our service to a platform our customers regularly use. It couldn’t be more convenient,” he said.

“Oneflare currently attracts 1.3 million visitors who place 45,000 job requests a month through our website and app. The launch of the Facebook messenger bot is set to see these numbers skyrocket, creating more customer jobs and in turn attracting more businesses to our service. It’s a win-win scenario for all involved,” said Dong.

What has Oneflare been up to lately?

The integration of the messenger bot follows the launch of similar functionality by Domain Group earlier this month, which recently invested $15 million in Oneflare to support continued rapid growth and business expansion plans.

“As one of Australia’s leading media and property platforms, Domain presented a perfect opportunity for us to partner with a company that complements our business,” Adam remarked.

“The planned integration will allow Oneflare to help make moving house or renovating a new home much easier and more affordable for millions of Aussies, connecting them with skilled experts. The partnership will also allow us to provide our independently verified trade businesses with quality leads from Domain’s apps and platforms.

“Domain is a true leader in mobile product innovation and the investment and partnership will also accelerate our mobile-first strategy and continue to deliver a best-in-class product, sales and support experience.

“Oneflare is on a strong growth path and with Domain’s backing we are accelerating our goal of connecting the right jobs, with the right experts at the right time, further across the nation.”

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