ME Bank will waive fees and suspend repayments for customers whose homes and businesses have been damaged in the Queensland and NSW floods.
In addition to donating $50,000 to the Queensland Flood Relief Appeal, the bank will apply its Customer Hardship Policy to members that require financial relief as they rebuild their lives.
The policy includes suspension of home and personal loan repayments for up to three months, and waiving of any fixed-term account fees where customers need to break conditions to access savings. Priority will also be given to customers applying for limit increases on their credit cards to gain access to additional funds.
ME Bank CEO, Jamie McPhee, said: “We know the impact of the floods throughout Queensland and New South Wales… has been devastating. Our thoughts are with all those affected.”
“We have established an ME Bank Flood Task Force Team to ensure we are providing every possible support for both our customers, employees and the local communities”
“We hope the availability of ME Bank’s Customer Hardship Policy will go some way to reducing the financial burden for our members.”
ME Bank representatives (Ph: 1300 500 520) are on hand to discuss financial relief for both businesses and individuals. Assistance is also available at: www.mebank.com.au.
“ME Bank will continue to monitor the situation to ensure we are in contact with as many impacted customers as possible, providing the necessary support and financial relief,” Mr McPhee said.