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Innovation versus Bureauracy (Yes Minister and the patient-less hospital)

February 26, 2009 | By Paul Ryan

After spending over an hour last night on hold awaiting customer service from a major Australian service provider (actually, I think those employed to do the servicing might still have been celebrating a certain Best Picture Oscar triumph), it occurred to me that Anthill stands for the antithesis of bureacracy. We support businesses and entrepreneurs that cut through the noise, devise creative solutions and exploit opportunites that less nimble organisations miss because they’re mired in red tape.

Sitting there, the phone resting in the nook of my neck as the optimistic soundtrack of globalisation lolled along, I recalled that quintessential scene from the brilliant BBC series, Yes Minister, where the Right Honorable James Hacker MP, Minister for Administrative Affairs, is informed by his Private Secretary, Bernard, of a brand new hospital with 500 non-medical staff and no patients. A bureaucrat’s idea of perfection. Enjoy!

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  • http://www.enviroaction.com.au Jean Cannon

    I sat on several state government advisory committees over a 12 year period. At first I really wondered why I was wasting my time. The only way I coped was to go home and watch Yes Minister. I finally realized that having a few exasperated non bureaucrats on the committee was actually helpful. I believe I did slightly inject some common sense and cut some red tape. I hope so anyway. I think their heads are just wired differently from entrepreneurs.

    [Reply]

  • bobp

    and I waitred for your Jim hacker vid to load 3 times for 15+ mins and all i got was a comment “embedded disabled or somthing like that”…..boring delay and i was soo lookin fwd to seeing pros like Jim hacker etal ….boring .

    [Reply]

    Paul Ryan Reply:

    Sorry you had to wait that long. Pretty sure it was working when I embedded it. You can still view it on youtube: http://www.youtube.com/watch?v=Eyf97LAjjcY

    [Reply]

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