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If you owned Anthill (the business), how would you make it more profitable (quickly)

October 15, 2010 | By James Tuckerman

Earlier this week, I wrote about the importance of getting The Fundamentals of your business in place when starting out. I also described it as an ongoing process.

This is because even the best laid schemes (o’ mice an’ men) often come undone. Things change or, in the case of Anthill this week, disaster can sometimes strike.

That’s right. This week, Anthill was the victim of a theft.

Without going into all the details (I’m saving my energy for the insurance company, which is already proving recalcitrant), we lost about $8,000 in laptops, digital cameras and recording equipment.

The loss was felt immediately, not simply due to its effect on morale but also because the loss involved some important documents (not too many, thankfully, because we operate mostly ‘in the cloud’) and many human hours of lost productivity (which can be even harder to recover than data).

Unlike the theft of a car, where the insurer often provides a temporary replacement, in the case of computer hardware, insurance companies tell claimants to not purchase a replacement, despite claims taking weeks to progress. Ridiculous, really.

In many ways, the process defies the reasons for having insurance in the first place. Whereas we hope to get a good result from the insurance agency in the longer-term, the event has proven a frustrating cash-drag in the short-term.

Yet, when one door closes…

I remember MagNation founder Sahil Merchant describing in an earlier blog post how his investors demanded that he arduously prepare a highly detailed business plan before ceremoniously tossing it in the waste-paper basket. Why did they destroy it?

Because smart business investors (and operators) understand that circumstances change and to be successful, over the long-term, entrepreneurs must learn how to ‘go with the flow’ and adapt.

So, to cut to the chase, the point that I’m trying to make is that the unforeseen does happen. And when faced with that sort of challenge, there are two things that a company or business owner can do:

  1. Sulk (Yes, we can’t deny that we did temporarily submit); and/or
  2. Devise a way to turn a negative into a positive. (Hence, this post!)

So, this week, we’ve been trying to do that and follow the option that, we think, defines the entrepreneurial spirit.

We’ve been trying to develop new ‘cash-based’ revenue streams to add to our arsenal for when ‘disaster strikes’ (and, hopefully, make us stronger in the longer term).

The reason that our emphasis has been on ‘cash-based’ streams is because most revenue making options available to media companies involve 14 to 45 day payment terms. (Ugh!)

But we have one amazing asset!

Thanks to some very inspiring suggestions from participants in last Friday’s Online Marketing Masterclass, we also realised (or, at least, remembered) that we have one very powerful and unique asset out at disposal.

You! Our clever, entrepreneurial readers!

While it feels slightly strange and awkward to write this post (despite the fact that we’ve always sought feedback and never feared using our own business as a proverbial ‘guinea pig’ to test a new business tool or strategy), this request feels slightly different.

I guess this is because seeking ideas in relation to something so fundamental (there’s that word again) as a company’s revenue model makes a founder feel slightly vulnerable.

So, I don’t ask this question lightly:

If Anthill were your business, what would you do to extend the brand and generate new sources of cash-based revenue?

And when I say ‘cash-based’, I’m not talking about physical currency. I’m talking about revenue streams that involve immediate transfer of payment, by credit card or otherwise.

No idea will be deemed too outrageous. In fact, we’re prepared to gift the author of the most outrageous idea with a copy of award winning DVD Startup.com (outrageous ideas spark more moderate, implementable suggestions).

If your idea arrives at the other end of the spectrum, and we do employ it, we can’t offer you much more than our goodwill at the moment. But that could easily change (hint, hint).

UPDATE: The surprising flood of responses to this post, received by phone, email, tweets, Facebook messages and, of course, your comments below had me both thrilled and alarmed. Click here to find out why.

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  • Hammo

    Well as other players move into your market space, Anthill is becoming less unique but fortunately still relevant.

    Something that I think could bring in some mullah is paid organised public speaking events of quality guests. Now look towards America and see how successful Seth God(in) is on the public speaking circuit, I’d pay money to see this guy talk and it appears he has a strong following in Australia. Get him on a plane, book a very large venue and start selling those tickets, and there is your cash cow. If you could make this work you would also have excellent access to some great minds.

    Of course if you do use this idea, I’d better get a front row seat :)

    Good Luck!

    [Reply]

  • http://twitter.com/davidstallard David Stallard

    I agree with Hammo that speakers are a good idea and using your medium to promote events to your audience is a great way to help get this alternate revenue stream off the ground.
    Furthermore I think that other events or forums could be created to bring together like-minded individuals in an environment which helps inspire and motivate people while also helping to build worthwhile (and hopefully mutually-beneficial) relationships. I’d recommend you look at what TechCrunch have done to expand their business outside just being a website and they now run large events (with corporate sponsorship of course) as well as having TechCrunch TV as another way to engage their audience and another opportunity to put their advertisers/sponsors in front of that audience.

    [Reply]

  • http://twitter.com/ScottKilmartin Scott Kilmartin

    JT,

    We got rolled this Melbourne Cup weekend last year. $35K in stock, $20K in tech. Killed our w/sale run to Xmas and we didn’t get any insurance money until mid Jan severely impacting on our cash flow. No fun, but chin up and pressure the insurance co. / assessors daily.

    http://www.haul.com.au/_blog/haul_Blog_by_the_dog/post/CSI_North_Fitzroythe_haul_burg_of_2009/

    [Reply]

  • http://www.startupmarketing.com.au andrewbirt

    James,
    Terrible news :( but I like the stiff upper lip approach and the call out for ideas. I think Hammo’s onto a point here, although there’s a glut of events in Melbourne with high quality local speakers bringing in a Seth Godin; Gary Vee; or Tim Ferris etc would put bums on seats. Ferris could be good because he might be doing the rounds anyway promoting the new book, and seems to have a pretty big following.

    [Reply]

  • http://www.gorgeousthings.com.au Lesley-Ann

    Stream of consciousness here…

    Ant Music Digital Radio – essential hits to power productivity in the office mixed with motivational talks and segments from start up and marketing gurus – surely you could get some advertisers/contributors/sponsors from the Oz start up scene

    Anthill – The Musical ;) or some other type of annual community theater project with Sponsors

    Brand more stuff and sell it – I still have my Anthill Brownnoser Mouse Pad and it still makes me laugh

    Anthill Annual Print Edition – I miss being able to tuck an Anthill under my arm before I wander down to the coffee shop

    Mentor Program – Govt Sponsored with co-payment (I know many of us ‘elder statesmen & women’ would gladly get involved at no charge)

    Anthill Annual Conference – tough to make a good profit from these things but worth looking at

    Anyway, that’s it for now…continue to kick arse my friends :)

    [Reply]

    Lesley-Ann Reply:

    Just one thing on that Anthill Annual – take deposits now for Anthillians to secure their copy and make it limited edition (have this amount be enough to cover production) and take final payment on delivery…or all upfront with discount. Right, back to work :)

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Clever ideas. I like the musical!

    “West Hive Story”
    “Ants” (like Cats, an Andrew Lloyd Webber JV)
    “The Antz of Penzanz!” (If only Gilbert & Sullivan were alive!)

    Someone stop me!

    [Reply]

  • Denise Shrivell – MediaScope

    Sorry to hear about the theft James – may they be caught, hung, drawn and quartered!

    Next time you are in Sydney I am happy to meet and discuss some ideas to boost your advertising sales revenue. There are not many businesses I consult with – (and I consult with large, small, start-up and non-traditional publishers) who could not apply relatively straight forward revenue and ad sales strategies which can have a pretty quick affect on that all important bottom line. Can’t guarantee – as I don’t have info on exactly what you are currently doing, your stats etc – but happy to see if I can offer you any value (can also talk by phone :-)

    Anthill is a great resource for SME’s and should be recognised as a valuable environment by products and services wanting to reach this market.

    I wish you all the best

    [Reply]

  • http://loyaltyandcustomers.com Chintan Bharwada

    Hi James,
    Why dont you guys try to implement an Endorsement Scheme. The Endorsement scheme can include have a range products, services, and businesses. The endorsed brands can carry the “Anthill Recommends” on their packaging/branding. You can issue this endorsement to companies who pass your selection criteria. The endorsement can be issued for 12 months, after which it has to be renewed. You can tailor an endorsement fee structure for various industries + you can charge an application fee :)

    This will be a great way to leverage the brand, and get some really nice cash coming through the door.

    Remember me if you get rich with this.

    Cheers,
    Chintan Bharwada

    [Reply]

  • Tim Fairweather

    James – as a true entrepreneur you’ve shown there’s an opportunity in every situation.

    Perhaps there are IT Backup / online storage companies out there looking for a platform to advertise from – maybe they could advertise for free on the back of this story and split the revenue with you?

    (I use one that does it automatically when I’m online) Maybe you could send out an affiliate link for all your followers / facebook so they get a percentage of the sales as well as you.

    Shouldn’t waste such a good story (even if the outcome was crappy)

    Tim Fairweather
    Bare Figures

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Great minds think alike. Fortunately, we live in The Cloud. But we are now talking to a Cloud Service advertiser… although not selling more banner ads (Egh!)

    [Reply]

  • http://twitter.com/TimFairweather Timothy Fairweather

    James – you have a lot of top class contributors, experts each issue – maybe you could sell/auction a HOT SEAT – where followers could pay for an hour of time with them in your offices to work through strategy / marketing / sales / processes – wjhat ever they want.

    I reckon an hour with those kind of people would accelerate your business massively.

    Tim Fairweather

    Bare Figures
    http://www.barefigures.com.au

    [Reply]

  • Jet Jackson

    I would just hit the phones and call in any outstanding debts. Make the most of your mag subscribers. Call them up and offer them another 12 months subscription at a discount price. If you get a fair few of those it should buy you some time. Call in your key advertisers, explain the situation and ask them to book up ads for the next few months. I believe in advertising they call that a ‘support sale’. Please support us in a time of need – and you have a legitimate reason to be asking. The discount might hurt a little when you have to fork out the cash for print runs over the next 12 months but it sounds like you need the cashflow more now than you need the profit then.

    You are in a position of weakness and I would think that it would be wise to stick to your knitting and focus on what you already know brings in revenue. Trying to start up a new revenue stream, if easy, is something you would have already done.

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Nicely said. Although the cashflow struff was a drag but not dire. Good advice for when we DO have big cashflow issues. I also like the fact that you cut to The Fundamentals. Gotta respect The Fundamentals! :-)

    [Reply]

  • http://twitter.com/TimFairweather Timothy Fairweather

    Okay – this is much better than doing my own bookkeeping which I had planned to do this arvo – lame..

    How about…

    -You could auction off YOUR TIME
    -You could rent spare office space in your office to small business owners who need a short term place to work from
    -You could sell access to your marketing people to small business owners
    -You could auction off a special interview / case study / profile in your next print issue or online issues. They could be subjected to your regular contributors for advice
    -You offer discounted rates for prepayment for advertisers for your next issue but they have to pay within 14 days
    - You could take your team of experts round in a bus and go to different areas – the Small Biz Bus – where you could run a drop in service for small business owners to answer questions / take their biz to the next level – I want to be on the Small Biz Bus!
    - You could sell advertising space on your website for dirt cheap for prepayment

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Great ideas Tim. You too deserve a DVD. Watch this space.

    [Reply]

  • Farhad

    Well it sounds like your situation really does suck but it’s great to see that you are looking for a positive side. In terms of good sources of revenue I guess the first thing to do is play to your strengths. You guys are good at online publishing and understand the digital space so you could try a resource and listing directory where the amount to sign-up is quite small and is only paid once a year, then the payment is recurring. If the payment is small, the directory has a good page rank and you give people access to decent info then it should work. We have a similar directory setup and it’s a fantastic source of ongoing revenue. We set it up in the US where we have found better potential for this type of system. The number one problem for these directories is that people don’t update them, hence they lose ground and fall into obscurity. Since you are used to publishing content regularly this may not be a problem for you. Also try a new geographical location like we did as you can offer a fresh take on how things are done.

    You may also want to try and productise a few services such as producing information documents or white papers (I use the term loosely as white papers usually have a marketing function) for a fee. Being an established online resource you would have access to user behaviour that many others wouldn’t have such reader trends, how to build online networks and focus areas. You can then offer clients ongoing updates and access to more information documents for a recurring amount.

    The others have also had some good ideas in terms of speaking arrangements so you could use these opportunities to promote any products you develop with an emphasis on how they help business rather than how much they cost.

    I guess though the best thing about this whole experience is your attitude – if you look at it as a learning experience (like you are) it will make you better at what you do and you will become more resilient to other issues. It may have cost you 8k but look at it as an investment in company development.

    All the best guys,
    Farhad

    [Reply]

  • http://www.braaap.com.au brad

    Hey guys!

    Firstly you rock. We are still laughing at how well you have turned this round and our competitive nature has seen us continuing to see who can come up with the best idea to improve your business. Hahha we love it.
    I thought that you will get plenty of mechanical ideas, new branch ideas etc etc but I thought how can I share something that can dramatically increase your sales with little to no extra $.

    From my experience neither me nor any of my friends who are in business advertise with you. However we all love your product and love your writing style.
    I sell franchises to the same people who read your magazine. But why have I never advertised?

    Firstly I’ve never been asked.

    But the biggest thing I think is to turn to educational based marketing ill bet you know way more about your target audience than I do yet I’m sure many of them are potential clients of mine.

    I’m on the blackberry atm between speaking gigs but a few ideas I had.

    Get your core sales data together and core customer data. Then bring it to ppl like me.

    Statistics on these people and data to back up claims.

    Eg did you know that 75% of our readers either own there own business or would love to.¤

    Also charge a $ and allow ppl like me to send a message from u to your fans about my business.

    All over the place email I’m sorry lol just had to reply!

    Love ya work.

    Brad

    I better get back to work!

    Braaaaaap

    [Reply]

  • http://YourWebsite Hot Henry

    Charge your readers $10-$20 per month subscription fee – leave some stuff free; but charge for the rest. This will quickly determine the value of your proposition and what you can/can’t sell – this may re-focus your efforts. If you get 2000 people signed up that’s $20-$40k p/m. It seems you have built a good following/audience – the question is how deeply can you monetise it. This reminds me of the old market research example when you ask people what they think of a product (you’re showing them) and they say they love it. You then ask them would you pay $50 for it. They say yes – its a bargain. You then say you’ve got some here and would you like to buy one now. Then the excuses start. The trick is to find out what is valuable to your market; what price you can extract and how many units you can sell.Its been the same for centuries. Good luck.

    [Reply]

  • Leah

    Consider ‘Collaborative Publishing’ within the Anthill community – you could look at publishing a series of ebooks (Smashing Mag have used this model). Invite the Anthill community into the process. Members can undertake various roles including topic selection, content creation and editing. Run ‘open’ projects and ‘invitation only’ projects. Remuneration models could vary. Start by looking within your archives.

    Consider, adapt and apply the letter.ly approach to help bloggers monetise their work.

    Unearthed is triple j’s initiative to support independent, self-funded musicians. Perhaps there is something Anthill could do for all those undiscovered writers out in the blogging world.

    Good luck and have fun with your new initiatives,
    Leah P

    [Reply]

  • Paul Chappell

    Unlucky James – sorry to hear it.

    My thoughts are that Anthill’s readers, followers and groupies are entrepreneurs by trade. They’re out there making business happen. They have plenty of ideas but are often short on cash and hard-pressed for publicity.
    Could Anthill not commercialise this opportunity by supporting the ‘best-in-show’ ideas with committed exposure (through online and magazine properties) in return for equity? It’s not immediate cash in hand but then again, few businesses are able to become cash-flow positive overnight.

    Video content, articles, exposure at events, profiles, one-on-ones… it’s all valuable for an entrepreneur who often has enough support developing the product or service, just no support marketing it.

    As my tennis coach used to always say…
    “Play to your strengths, Son!” That’s why I used to try and win off my serve every time, cause my forehand and backhand were shithouse!

    [Reply]

  • Ross Daws

    A few ideas spring to mind, though it’s Friday night so these come with no guarantee!

    1. Brainstorm Breakfasts. Run some intimate breakfast events where you discuss people’s businesses and ideas and brainstorm with them over coffee and croissants.
    2. Review. Take a left field approach – if you’re in need of some laptops to get back on track, maybe there are some local suppliers who would provide you with a business-targetted laptop for a couple of weeks for you to review?
    3. Back in Business. This isn’t a quick cashflow idea alas, but based on your experience with the insurer, it’s sounding like there’s an opportunity for someone to get into the short term quick turnaround hiring of office equipment market. Starting an additional business service might get some fresh cash in the coffers to get it moving?

    Best of luck with it!

    [Reply]

  • Iain Mclean

    Run a members area and charge a minimal monthly fee. Charge something like $4-7. The aim is to make the monthly amount too small for people to feel motivated to cancel it. This will generate a small monthly cash flow.

    In the membership area post content that is about 2000 words in length. If you approach authors who have just released books you can ask if they will write a free article and they can have a paragraph at the end to promote their book. Most authors write books for the prestige (not many books make authors rich). The aim here is to get enough articles that people think they are getting amazing value for their money.

    These articles are only available for view for the month. You then have another membership site at a higher price where people can access both current and past articles. This will give you another cash stream.

    When you have enough articles on a specific topic, you bundle them together, include a couple of unpublished articles and sell them as a report. You can update these reports and release a new report on each topic each quarter. This will give you a third source of cash.

    On your blog, you post one of the articles as free content and list the other articles that are in the membership site. Also send an email telling people what articles are in the membership area.

    After the two membership sites are set up, the only work is sending letters to authors each month. If an author is included in the report send them a copy of it and ask them for another article.

    You never say how many articles will be published each month.

    [Reply]

    Dan8 Reply:

    nice. Combine with Fiona’s idea, a secure place to post ideas and get feedback from others. lots of other things could be in here too. Member to member special offers etc. $2 a month, who could say no?

    [Reply]

  • Sacha

    Hi James,

    Sorry to hear about what happened, and here is an idea that I think would really work with an organisation such as Anthill.

    I’m not sure if this has already been suggested – run a weekly “Anthill” event where the public pays an entry fee of $10 or so. The event is run with a number of key speakers who talk about their expertise – similar to TED.

    Just an idea as I had a look at your Facebook profile and you have lots of followers – by sending out an email campaign and posting the link on Facebook/Twitter, you have the potential to reach lots of people who’d be interested in attending such an event.

    Wishing you the best of luck,
    Sacha

    [Reply]

  • Jen Bishop

    Video competition on the plot to bring down Anthill (spoof comedy of what happened). Make it a condition that your laptop brands and digital recording equipment need to be portrayed as super heroes in the video for helping you out. Charge a small fee for entry ($20). Get Facebookers and LinkedIn members to judge the most creative video.

    Post to relevant LinkedIn groups and start discussions going in business, entrepreunerial and CEO/CMO groups.

    Approach the laptop manufacturers and convince them that the exposure they will get through this campaign (especially the Aus bus community via LinkedIn) will easily pay for the 9 laptops they will give you at no cost- for generating free publicity for them. That’s 8 laptops for you guys and one for the winner of the competition.

    Also, if the thieves know your onto them, it may act to raise awareness of their crime and publicly shame them. Perhpaps if the video’s are good enough- A current affair may pick it up!
    I accept royalty payments on the idea.
    Cheers
    Jen

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Thanks Jen. We have a competition in the works. Lovely idea. And thanks for your kind words above. :-)

    [Reply]

  • Paul Chappell

    You could always diversify and open Anthill Cafe where good coffee and good ideas come together. All networking starts with the line ‘let’s meet for a coffee”… it’s a natural synergy.
    Doesn’t have to be a fixed location. Portable cafes are very popular these days… and it makes sense with your wide readership to be accessible in more places.

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    We offered a prize for the most outrageous suggestion. And Paul Chappell… You’re it! Congratulations. You just scored yourself a DVD (Startup.com). We’ll send you an email requesting your postal address. Keep the ideas coming!

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    PS. ‘Outrageous’ doesn’t necessarily mean bad. :-)

    [Reply]

  • http://twitter.com/Mikenicholls88 Mike Nicholls

    Hi James

    What about

    Offer full page feature business advertorials at $500 per annum.

    Run a impromptu Networking event at $20-30 per head

    Sell spots on your newsletter at $1000 per place.

    Start a readers Top 100 Businesses with voting. Get a brand to sponsor at $10k – get them to put a voting badge on their site (whilst getting SEO link love back to your site)

    For every specialist article ie accounting, business strategy, insurance etc sell the top 5 positions as recommended providers on a monthly basis (possibly even auction them off)

    You only have 1 lousy Banner Ad, you could easily fit 5-7 more. Do it and take these impressions to someone like Andrew at Postclick.com who could help you monetise them

    Hows that?

    Thanks

    twitter.com/Mikenicholls88

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    How’s that? Comprehensive!

    However, they are mostly things that we are already doing.

    1. Feature advertorials… As part of larger packages ($500 would be low margin).
    2. Selling ads in newsletter… Not $1,000 but, rather, for $720 (Package for $980).
    3. Events… We’ve had about 12 events this years (Ranging from $20 to $895)
    4. Top 100 Sponsorships… SMART 100, 30under30, Cool Company Awards etc
    5. Banner ads are a low margin game…

    We prefer to offer our banners to sponsors or sell spots that are hard to notice (less intrusive) but more effective, such as the ‘Success Page’ to trigger emails. If you haven’t already guessed, I think the future of media will not be funded by ads.

    6. Specialist slots… This one is something that we have not pursued. (It’s now in the pot.)

    Thanks Mike. :-)

    [Reply]

  • http://www.womow.com.au Fiona Adler

    From where I sit, you guys offer ideas, entrepreneurial spirit, and an entrepreneurial community – so along those lines…

    The popularity of this article gives me an idea… How about offering a service where you charge businesses to put forward a problem / situation / opportunity and get the Anthill community to kick in their ideas – moderated by you guys to get the most value.

    I also think that offering businesses an advertising package that was annual (or 6-monthly), paid upfront and giving some sort of mix of exposure would be a great idea (not the directory inclusions).

    You could also team up with other media to build up a broader-reaching package (you collect the $ upfront and pay the other media later).

    How about offering drop-in office space for a daily charge (book online, options for paying an annual fee for a certain number of days per year, or pay per day, options to include a certain number of brainstorming sessions with you guys).

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Thanks Fiona. I’ve responded to the first point above. It’s a popular suggestion. :-)

    The cross-media advertising package is something that I have attempted in the past. Strangely, most of our competitors don’t want to play with us (actually, they like the sound of it, but managing media orgs is like herding chooks on lino).

    One your third point, when we moved office earlier this year, that idea did cross our minds. I think it’s one of the best ideas in the pack. There’s a crew in Sydney called Pollenizer that has created a hub for start-ups. It’s not something that could happen quickly, but let’s just hope the stars align.

    [Reply]

  • http://twitter.com/ShopScience Mark Fletcher

    As Sahil Merchant recommends, change the rules of the game! Leverage these facts: 1) You have many SME subscribers, 2) SME’s hate getting ads made as it is expensive and time consuming, 3) SME’s will make decisions immediately and will pay using credit cards (cause the decision maker is usually the owner. The answer is…

    Promote to your subscribers that they can put up a simple display ad on Anthill in minutes using your easy to use template and their own logo for as little as $XXX.

    You will find lots of reasons why you can’t do this; but these are just your preconceptions based on your fears. Make it happen.

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Hi Mark,

    Funny you should say that. It has already happened.

    It’s actually something we’ve been running for a few months now, Small Business Advertising Options (http://anthillonline.com/youre-a-small-business-owner-eh-2/).

    For example, the text promotion at the foot of this post is cheap to run and very easy to set up. You don’t need a graphic designer. It also involves credit card payment. We also have the directory and use a similar process to sell email advertising.

    I only fear spiders. ;-)

    [Reply]

  • http://twitter.com/lukerides Luke Harvey Palmer

    James, first the obvious stuff…with all your recent moves and positioning, you have shifted Anthill to exist on the back of an internet marketing model. You are building a list (continuing to), you have subscribers, a community, pop-ups, auto responders; blah blah blah (you are even doing some affiliate marketing yourself).

    But to be up front – your product is a little lame.

    Most of the ‘product’ you have on offer can be obtained elsewhere – or by simply buying one of your contributors a coffee (I don’t mean to belittle or offend your contributors, staff or yourself, because you do great work as a ‘publisher’) but as a business model – it’s tough, and I think you know that; and besides, I want to disrupt your thinking on some things – so no apologies for the tough love. Information product appears to have been your strategy to date (and it seems most here want you to consider a similar approach. Granted you have facilitated some great workshops, conferences etc, (and webinars??), but there is still some stuff missing in my mind. I think one answer might lie in product development for you.

    You may know the answers better than I, but there seems to be a distinct lack of ‘product’ around online to help small business in Australia.

    For example, small business in this country from experience has a real problem with generating slogans and one-liners to describe their business (their USP). There has to be a product in the waiting that lets small business answer some basic questions, and then have an ‘army’ of thinkers and creative types overnight – who come up with some answers/insights. Kinda like a community of affiliates who get paid for contribution. Paul and the crew over at IDEO built Open IDEO http://lukeharveypalmer.com/an-open-place-where-people-design-better-for, which is a great concept along the lines of what I am suggesting.

    Looking further, many businesses in Australia have a real issue with project management and delivery. I am sure there is a product in bringing together tools like Basecamp, sourcing an interested part time project manager from a community of such people, setting up all your projects for you, and managing your delivery for you part time – using the tools at our disposal. Plenty of businesses are exploring outsourcing and are already using elance, freelancer etc – but I think there is a great chance to introduce a model that provides the expertise and systems to help business manage/optimise their outsourced workforce.

    Anywayz – this message is long enough…hope it provides some grist for your mill.

    P.S. Bummer to hear about the theft, but it is just stuff, and if everyone in the office is pumping, and love what they do, then who needs stuff??

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Hi Luke.

    Here’s a model that does something similar by Aussie entrepreneur Adele Ferguson:

    http://www.ideasculture.com/

    I like the concept but it’s the sort of thing that seems easy to set up but is extraordinarily hard to make sticky. Plus, many of the problems it solves could be managed with a clever forum.

    However, I actually met an entrepreneur in Brisbane last Friday that could have a solution. So, who knows what the future will bring.

    PS. Lame! I’m outraged! Lame enough to occupy your head space for at least 10 minutes. ;-)

    [Reply]

  • Speddo

    Hello All Antillians
    Sorry to hear of your troubles, hope all is resolved soon.
    Can I dare suggest that you revisit your insurance policy and RENT your replacement computer/system/ and other electronics until the claim is settled?? (Think outside the box!)
    Cash flow- one of your readers below suggested your personell getting out into creativity and create media advertising – specifically animated video advertising for TV – I have one add idea that I want to put together for air so call me or leave a direct contact email

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Thanks Speddo. That’s exactly what we did… rent and move the equipment from the assets column on the P&L to operating costs. There’s probably tax advantages there too.

    Regarding advertising, watch this space. We’re very close to launching a competition involving the creation of ads. Watch this space!

    [Reply]

  • Jen Bishop

    Hi James,
    As always. Do not listen to detractors! Detractors are just that. Tip the negative stuff along with the theft into the bin. Do what you do well, focus on the many great contributions you have here as a result of your fabulous, resilient and entrepreneurial attitude.

    Resilience, strength, creativity, intestinal fortitude.

    [Reply]

  • Alan

    Hi James,

    I’ll start with this, how do you make your cash now? It’s not from me, I know that much, like it says I subscribe for free, but I must say I like really like reading the mag so perhaps you should be making a quid from me?

    My experience, – you need to sell stuff that people want or need. For the record, my most stable clients work in industries of need, they are modestly profitable and very dependable both for themselves and for my business and I love these guys. It’s, same ol same ol, every week/month/year. Think wholesale anything, garbage & crap, roads, maintenance etc etc.

    My most profitable clients operate in industries of both want as well as need, which partly depends on the economic cycle we are in but out of want and need I prefer the Clients with their business based on need, Think mining companies, housing, food staples and the like.

    Of the pure ‘want’ clients I must confess that I have few of these as, they are flighty and often living on air, think bands, film companies, artisans and artiste’s, but when they do crack it, well the sky’s the limit, and the hangovers huge.

    My humble advice, identify the industry you are in, preferably one of need, and give the customer the things they need, and always at a price that works for you. If you are in an industry of want then exploit the highs as quickly and often as you can, and find a way to lock away the profit, because the foundations are often very thin.

    In the very short term if the theft has left you bereft and you want a short term cash fix, then call the bank, mum & dad, your mates, or your anthill subscribers and ask. One/some of us will back you for sure.

    Finally let me finish with a quote from Teddy Roosevelt that I have always associated with my SME Clients including those like anthill;

    “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly; who errs and comes short, again and again; because there is not effort without error and shortcomings; but who does actually strive to do the deed; who knows the great enthusiasm, the great devotion, who spends himself in a worthy cause, who at the best knows in the end the triumph of high achievement and who at the worst, if he fails, at least he fails while daring greatly. So that his place shall never be with those cold and timid souls who know neither victory nor defeat.”
    ~ Theodore Roosevelt (1858-1919)

    Crack on

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Thanks Alan. Wise words. I have just asked the wider Anthill audience what they do ‘need’ (Here: http://anthillonline.com/should-anthill-adopt-the-groupon-model/) And we’ll be giving the result a ‘red-hot-crack!’ :-)

    [Reply]

  • http://www.coremind.com.au David Kellam

    Hi James,

    I like others am sorry to hear about your loss and applaud your openness and attempts to turn a negative into a positive. Others have listed short-term revenue-gathering options. You are in a similar position to us – your message is built on long-term trust and an aversion to the ‘traditional’ sales and marketing tactics. You’re building a strong brand. Many of the previous suggestions IMHO would damage your brand if you implemented them.

    That said, prepayments have been suggested and is an obvious source – there are others in the ‘end-user finance’ area. You could also ask for donations or microloans from people or you could ask for equipment from suppliers as sponsorship – even if it’s a loaner until the insurance money comes through. I’m sure some camera, audio & laptop suppliers would be more than happy for the publicity.

    However the thing I am most concerned about is why your business is in seemingly such dire straights after what in business-terms should be a relatively minor loss, particularly as you have a reasonable expectation of recouping from insurance in time. I understand better than most the difficulty of startup financing and growth, but you guys have been around the block a few times. Why is $8K in threat of killing your business? Maybe it’s time to face some hard truths:
    * how much are equity holders drawing out in salaries or dividends? This is usually the first place to look when you’ve got cashflow issues. My business partner and I are still drawing less than $80K combined after 3 years of operations – we do more work than this personally (IT services) but the gap is reinvested in the business and in providing a buffer against this type of activity – we’re trying to avoid having to take on any debt or equity within the business structure itself. That said, if payroll needs to be met, we wait (then see below).
    * do you have any access to credit? even if not as a business, what about personally? Most business owners I know have/had some form of personal credit card debt directly or indirectly as a result of their business activities.
    * what about personal assets – can you loan these back to the business?
    * are there casual staff/contractors you can put on hold until the crisis is averted?
    * if your ‘close to the wire’ is temporary, what is your strategy and execution timeline for achieving a more sustainable business model? How are you funding that and what risk profile did you have such that $8K derails the whole process?
    * you seem to imply the fundamentals of the business are actually good but cash is poor – if that is the case, pick up the phone to one of the many factoring companies that keep spamming me and get most of your money in as little as 24hrs *.
    * and hopefully not that it’s not really a threat and you’re using the experience to garner a false sense of sympathy and loyalty from your community! (Not suggesting this is you, including for analytical completeness ;-) )

    And when the crisis is over, have a look at your backup systems. They’re probably not what you think they are. Until you do a bare metal recovery, you won’t know. Backup is a hard problem – whilst I applaud the myriad of companies that provide consumer-friendly services as they get people to think about backup and do *something*, they provide a false sense of security that the backup solution provided is adequate (so do IT people peddling tape-based backup with no regular testing & automated monitoring, but hey). You need a backup system that is architected, implemented with monitoring & tested to your business processes. Every business has different risk & data profiles – if you want a cost-effective solution these need to be analysed on a per-business basis and an appropriate solution designed – even if it’s not a technical solution!

    David

    * Mini-rant on factoring companies: when you do the math (certainly on the smaller scale like most of anthill’s readership) you can be paying effective interest rates of ~36%. Even bad credit cards are less than half that. And if the client doesn’t end up paying you have to repay the money anyway, so you’re not buying any risk coverage. About all you are buying is some outsourcing of debt collection, which may or may not be worth it to you. But I certainly wouldn’t be doing that for every invoice – e.g. your reliable but slow payers. The only rational reason for using these types of services is in a tempoary cashflow situation such as Anthill seemingly has at present or when you could turn any capital you receive into a guaranteed > 36% (p.a.) return. That’s a fairly aggressive growth rate for the usually services-based businesses that take up these offers. In short, there are better options – do the maths.

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Hi David.

    It’s always tough to decide when to jump into the commentary generated by a post. For me, I like to let it run its course. However, I think it’s probably time I piped up.

    In fact, I’m preparing a fuller answer for Tuesday’s email. However, the main sentiment is that the responses to this post have me both thrilled and slightly alarmed.

    Thrilled because of all the goodwill and thoughtful ideas they contain. But alarmed because of the assumption that many are also built upon: “What! Anthill is in trouble!” (like Ned Flanders in that episode of The Simpsons with the Leftorium… but I digress).

    This calender year (2010) has actually been quite kind to us. We’re not living the pre-GFC halcyon days quite yet. But life is a darn lot more merry than 2009, when we had ditched print, copped the expenses that come with closing a product line and still had not determined how to generate alternative revenue streams.

    (As an aside, the GFC was an extinction event for many media outlets. Our world involved many of your suggestions above, David, during the first half of 2009 and, fortunately, we’re still here to tell the tale. They are very good suggestions indeed.)

    But events like this (frustrating, trust kicking, morale knocking circumstances) force a person to look at the fundamentals of a business and ask those hard questions about the present, the past and the future.

    At the centre of my thoughts when writing this post was a strategic question that we’ve been using to develop our business over the past 18 months.

    Here is that question:

    What would Anthill look like without advertising?

    The problem with advertising is that it takes ages to get paid. (And I also suspect that the most successful media companies of the future will not be funded by advertising. But I’ll save my full argument until Tuesday’s post.)

    An $8k loss is not going to shut us down. (You’re right. It’s not a large amount for almost any business). But it sucks to be entirely dependent on a limited number of revenue options, none of which are kind on cashflow. And, fortunately, most responses above and below do attempt to answer that question… how can we shift our business away from over-dependence on this one stream?

    So… I wouldn’t want you to think that this is a cynical attempt to elicit sympathy (although the sympathy was greatly appreciated and warmly accepted).

    What’s interesting, however, is that the tone of ‘dire circumstances’ is far more prevalent in the comments than the initial post.

    I think this is partly because the headline was written to garner a sense of urgency (after the post was written and put through production… But that’s what a good sub-editor does). However, I think this tone emerged mainly because most organisations don’t ask for help… UNLESS they really are in trouble.

    So, I’m back at thrilled. I like the fact that no one who saw this post before publication stopped it (for fear that it would cast the wrong impression). We have always been a media outlet for entrepreneurs by entrepreneurs. While it’s never fun to put your business under the microscope and solicit feedback in a public forum, I’m hopeful that things won’t change on that front.

    The quantity and thoughtfulness of the suggestions has my head buzzing (like the proverbial… you guessed it… Anthill). But breath easy folks. If things turn truly dark and perilous, I certainly know what I need to do next.

    And don’t forget… this comment is just a practice (written Sunday evening, after a glass of wine or two). I hope to provide a fuller response by Tuesday.

    [Reply]

  • Kalli828

    Hi James,
    I have been giving this a lot of thought and as you would like another revenue stream,
    why not source China for android iphones and sell them from here. Brand them and this would be another form of advertising for you as well.
    Cheers

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Hi Kalli. That’s not a bad idea. Check out my response to this post, where I float the Groupon Model: http://anthillonline.com/should-anthill-adopt-the-groupon-model/

    [Reply]

  • http://www.elevationcorporate.com Peter van Bruchem

    You could look at offering Anthill as a hub for croudsourced advice.

    I went to a presentation by Mike Masnick of Floor64 and founder of Techdirt when I was living in Edinburgh. As I recall Mike started up Techdirt as a blog on what was happening in the Valley and after he had been doing that for a number of years and generated a fair amount of traffic but not making any cash he started what has evolved into the insight community where companies seeking advice or input from the market go to the central hub (read Anthill) and post a question or problem and give the audience of the website the opportunity to provide that advice for a fee or reward which goes to the answer the asker of the question likes the most etc. There are a number of different models you can use – think 99 designs etc. Anthill could charge a fee for posting a question or take a cut of the prizemoney/fee paid to the successful member/s of the anthill community.

    The experts in your readership aren’t going to get rich on this but may want to compete for the reputation… you can also have a related rating system.

    Worth a thought perhaps.

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    I think a positive baby-step for us would be the addition of a Forum.

    It’s not particularly exciting but offers an easy way to test the responsiveness of startups and experts… sometimes startups fear being too transparent (irrationally afraid of idea theft) and experts sometimes have trouble finding the balance between too much advice and being too cagey (they gotta make a living too).

    Interestingly, as I mentioned below, many responses to this post assumed that Anthill is in trouble… because organisations often don’t ask for help unless in desperate need. I can see this as a positive way to start a forum… share your dilemmas and we’ll provide answers. Although I’m not sold on the revenue model.

    Having said that, it looks like Ms Megabyte has started such a business here:

    http://www.ideasculture.com/

    [Reply]

  • http://twitter.com/ryancross ryancross

    I’ve tried to read through most of the comments, but there are quite a lot of verbose responses so hopefully my comments will add something new since I wasn’t able to read them all.

    I’ll try to keep it short. Build a product/service that you can sell directly – not just something you can advertise.

    The most obvious one to me would be to write and sell an ebook. See sites like Sitepoint.com or Envato’s network (i.e. Freelanceswitch) for good examples. You could probably even repackage your existing content for simplicity – see the success of LifeHacker’s book.

    Some ideas which you’ve already done or commented below:
    - Do more paid events / seminars
    - Provide a paid area for the community with value add

    Also, I probably would be asking a different question. Instead of asking “if this was your business how would you make it more profitable”, I would be asking “what can we do to provide you more value or what problems do you have that we might be able to solve?”. With your viewership, a well designed survey could provide the answers and insight you’re looking for.

    [Reply]

    James Tuckerman - Anthill Mag Reply:

    Thanks Ryan. You hit the nail on the head with your comments about exploring ‘demand driven’ options. In fact, I quoted you in my follow-up post:

    http://anthillonline.com/should-anthill-adopt-the-groupon-model/

    [Reply]

  • http://twitter.com/ryancross ryancross

    I should add that you could also ask similar questions of your current “customers” – your advertisers. You might be able to offer something to them that they would pay more for or have more attactive cashflow properties.

    [Reply]

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