Comments on: Don’t ask customers why they left you! http://anthillonline.com/don%e2%80%99t-ask-customers-why-they-left-you/ Business help for entrepreneurs, startups and small business owners in Australia | Business > Innovation > Technology > Entrepreneurship - Anthill Magazine: It's Where Ideas and Business Meet. Sat, 26 May 2012 04:40:00 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Don’t ask customers why they left you! | Shopworks Science http://anthillonline.com/don%e2%80%99t-ask-customers-why-they-left-you/#comment-34706 Don’t ask customers why they left you! | Shopworks Science Sun, 17 Oct 2010 22:09:55 +0000 http://anthillonline.com/?p=32146#comment-34706 [...] More Details.. [...] [...] More Details.. [...]

]]> By: Gene Detroyer http://anthillonline.com/don%e2%80%99t-ask-customers-why-they-left-you/#comment-30361 Gene Detroyer Wed, 17 Mar 2010 20:00:16 +0000 http://anthillonline.com/?p=32146#comment-30361 I often find that companies know why they are losing customers well before they do any research. But, short of that, companies need to be doing ongoing researech as to customers attitudes. Only when you the dissatisfication line moving in the wrong direction can you have any effect. Once the company feels the loss it is too late and no research will help. Gene I often find that companies know why they are losing customers well before they do any research. But, short of that, companies need to be doing ongoing researech as to customers attitudes. Only when you the dissatisfication line moving in the wrong direction can you have any effect. Once the company feels the loss it is too late and no research will help.

Gene

]]> By: Rod Brown, CEO Cockatoo Network http://anthillonline.com/don%e2%80%99t-ask-customers-why-they-left-you/#comment-30062 Rod Brown, CEO Cockatoo Network Thu, 11 Mar 2010 03:47:53 +0000 http://anthillonline.com/?p=32146#comment-30062 Anthill colleagues - you are 100% spot on - if it's not a rigorous process, people will give you the sugar-coated version. This in turn restricts your ability to turn your business around. Anthill colleagues – you are 100% spot on – if it’s not a rigorous process, people will give you the sugar-coated version. This in turn restricts your ability to turn your business around.

]]> By: The Growing Importance Of YouTube Marketing To Growing Businesses http://anthillonline.com/don%e2%80%99t-ask-customers-why-they-left-you/#comment-30022 The Growing Importance Of YouTube Marketing To Growing Businesses Wed, 10 Mar 2010 12:44:41 +0000 http://anthillonline.com/?p=32146#comment-30022 [...] Don’t ask customers why they left you! | Anthill Magazine [...] [...] Don’t ask customers why they left you! | Anthill Magazine [...]

]]> By: Annette http://anthillonline.com/don%e2%80%99t-ask-customers-why-they-left-you/#comment-30006 Annette Wed, 10 Mar 2010 05:31:21 +0000 http://anthillonline.com/?p=32146#comment-30006 There's a good trigger checklist / article (for when you have your marketing hat on) from Portrait Software that's free to download (there's a registration page though) and might give you ideas about what kinds of triggers to look for. It's written for larger organisations as a way to identify triggers for retention and sales but it might be a good way to get ideas flowing. http://www.portraitsoftware.com/triggerchecklist BTW - admission of bias; I work with the guys and gals at Portrait in Australia. There’s a good trigger checklist / article (for when you have your marketing hat on) from Portrait Software that’s free to download (there’s a registration page though) and might give you ideas about what kinds of triggers to look for. It’s written for larger organisations as a way to identify triggers for retention and sales but it might be a good way to get ideas flowing.

http://www.portraitsoftware.com/triggerchecklist

BTW – admission of bias; I work with the guys and gals at Portrait in Australia.

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