Indeed, by Fred Reichheld’s own admission, the NPS ultimately doesn’t matter—what truly matters are the trends, shifts, and changes that the Net Promoter System can help organisations identify. To unlock true potential, organisations should understand both the NPS and Net Promoter System in this way.
55% of Aussie small business owners run their businesses entirely from their smartphone. So, with a smartphone the only necessity for some business owners and fewer constraints tying you to that desk or cubicle, why not make 2020 the year that you explore remotely?
In the endless pursuit of ‘new leads’, far too many business owners and professionals in the B2B space overlook the obvious. That’s...
Due to the advancements in technology, there is cause for concern today for businesses and companies not just with their physical security.
D&I has long been proven to give companies a social and economic competitive advantage, but our Shaking the Status Quota report shows that a lack of D&I in Aussie workplaces is alienating stellar talent, and making existing employees feel unwelcome and undervalued.
Expecting a different result from the same tired strategies should be the last thing you bring into a new decade, so start to implement some new KPIs today.
Significant proportion of Aussies indicate their employers are blind to sickness, work overload, stress,...
1 in 2 workers have admitted their bosses don’t send sick employees home, 2 in 5 have said work overload and stress is rife, and 1 in 3 have said inadequate training is provided.
With concern about employee underpayments at an all-time high, new data reveals that more than a third (36 per cent) of Australian organisations are not confident that they have identified and corrected all payslip errors.
Thriving in modern business comes down to the vision to stay ahead of the pack through extraordinary strategy, innovation, and engagement. Those who listen are thriving and capitalising on the many opportunities that exist in retail world.
A new suite of major changes to employee awards and legislation will come into effect this year, with a leading payroll expert warning large organisations and SMEs that they must comply with them or face consequences by the Fair Work Ombudsman.
A leading food safety certification and training organisation explains the seven types of food fraud that all Australian businesses in the food supply chain – from farmers to manufacturers – need to look out for.
While there have been numerous innovations to improve the effectiveness of compliance training, one that has shown extraordinary results is game-based learning.
If Christmas 2019 is anything like last year, Australians will collectively spend around $51.5 billion between mid-November and 25 December. However, a study by Honeycomb Strategy on behalf of OnDeck Australia, found that the festive season can bring disruption to SMEs.
Companies from all over the world have been known to embrace team building games as a way to motivate and encourage employees. In Australia, many companies engage their teams in both indoor games as well as outdoor activities to motivate them.
Quoting is an art and a science. In addition to calculating the cost of materials, you need to judge how much time you’re likely to take to perform the service component to achieve the level of customisation required.
CEO and payroll expert Tracy Angwin at Australian Payroll Association – Australia’s leading network in payroll training, consulting and advisory for employers – has drawn on her experience in the industry to reveal the seven rules surrounding employee pay and entitlements that employers commonly break.
Think customers need to produce a receipt, or the original packaging, to return an item? Think again. Retailers might have developed bespoke returns policies that they require customers to adhere to, but leading parcel delivery service CouriersPlease (CP) has done all the research to find out specific rules around returns every retailer should know about.
In Australia, over 90% of workers’ compensation claims involving mental health conditions are linked to work related stress. The most common causes of work related stress are work pressure; workplace harassment or bullying; exposure to workplace or occupational violence; exposure to a traumatic event; vehicle accidents; being assaulted and sexual or racial harassment.
A new survey by a workplace safety auditing and training organisation has revealed that bullying and harassment is occurring in nearly 1 in 3 organisations (30 per cent).