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Are you a business leader? Here are 5 tips on how to manage social media issues


For leaders, social media is an essential part in establishing your profile, positioning yourself as an expert, finding new business opportunities and to stay up-to-date.

Despite the growing use of social media in our day-to-day life as a source for news and updates, many leaders have been slow on implementing social media in their personal and professional life.

However, there are a number of issues leaders may encounter when joining the social media community. Here are some tips on how you can manage social media issues.

1. Time-saving tips

Social media can be very time consuming – you can be on social media for hours without realising just how much time you’ve spent on it. There are many tips and tricks that you can follow, but once you start using social media, it is essential that you commit to regular updates.

Scheduling tools

These allow you to schedule your posts to be published when you choose, which means saving time. Social media tools such as TweetDeck and Hootsuite allow you to schedule posts straight to your profile page.

Develop a strategy

If you use social media without a purpose or a strategy you will waste a lot of time. This usually occurs when you spend hours looking through your social media accounts being unsure what to post or comment on.  Your strategy will help you define what to post, when to post it, who will be in charge of posting, how to reply to comments and how to measure your engagement.

Share! Share! Share!

When you’re next reading a news article online that might be interesting to your clients or stakeholders, look for the social media sharing buttons. If you’re already logged into your social media accounts, like LinkedIn, you can automatically share the article link with your connections, and even add a comment about why it’s interesting.

2. Drawing a line

This is about choosing what to post and what not to post through your social media channels. As a business leader it usually pays to be more professional than not. You should pick your topics relating to your position or career and stick to them 80 per cent of the time – you don’t want to confuse your audience.

3. Reputation

With social media it doesn’t take a lot to damage the reputation of your brand. Many brands and business leaders have learnt this the hard way. As a leader you should know what is appropriate or inappropriate to talk about in a public space and sometimes it can be the simplest thing that causes controversy that brings down the reputation of your business.

You may want to get in a professional to help you ensure your posts are going to do more good than bad. Try talking to you public relations expert or marketing manager.

4. Crisis management

While you do your best to make sure that a crisis never happens to you or your business, it doesn’t hurt to be prepared if it does.

You can hire specialised social media and PR experts who can create a crisis communications plan for you, which they can also adapt and implement as the situation requires. Just like not packing an umbrella when there’s not a cloud in the sky, failing to plan is planning to fail.

5. Avoid controversy

Touchy topics like religion and politics can trigger unwanted attention. Stay away unless it is part of your business.

The point of using social media is to get people on your side, not rallying against your views on the latest political disaster. Save your opinions for the dinner-table and off social media.

Social media can seem like a daunting prospect to someone who has never been involved before. But if you do it correctly, the benefits will soon come rolling in for your business.

Catriona Pollard is the author of From Unknown To Expert, a step by step framework designed to help entrepreneurs develop effective PR and social media strategies to become recognised as influencers in their field. Catriona is also the director of CP Communications, which merges traditional PR tactics with cutting-edge social media strategies that engage consumers as well as business.

Catriona Pollard-From-Unknown-to-Expert